MARJORIE ALICE CUTTER
Charlotte,NC
Summary
My primary mission is to address the needs of others and make a meaningful impact across diverse communities within my spheres of influence. I am committed to leveraging opportunities that enable me to share my expertise and achievements with others through educational initiatives, adult training programs, and innovative problem-solving approaches. My goal is to foster positive change and contribute to the enhancement of professional environments, academic institutions, and social networks. By doing so, I aim to cultivate thriving community ecosystems where individuals can flourish and reach their full potential.
Overview
42
42
years of professional experience
Work History
Assistant Facilities Manager
Jones Lang LaSalle Property Management
Charlotte, NC
07.2024 - Current
- As an Assistant Facility Manager, my primary responsibility is to support and optimize business operations through effective management of the Facilities Management Staff.
- I coordinate corporate facilities operations and strive to deliver exceptional customer service.
- In this role, I am committed to ensuring client satisfaction by implementing and maintaining top-tier facility management services, thereby elevating customer satisfaction levels and setting new benchmarks in the industry.
- Responsibilities include but are not limited to directing and optimizing daily operations for facilities and engineering teams.
- Leveraging a computerized maintenance tool (Corrigo) to effectively manage staff and streamline work request allocation from clients to the engineering team.
- Contributing to the preparation, submission, and management of facility budgets, ensuring alignment with client objectives, monitoring variances, and maintaining precise forecasting processes.
- Analyzing and communicating critical information derived from key performance indicators to relevant team members.
- Cultivating a collaborative and productive environment among engineers, facilities personnel, and service providers.
Adjunct – Professor of Business, Business and Public Leadership Department
Johnson C. Smith University
Charlotte, NC
01.2014 - Current
- Qualifications highlight my expertise in teaching business courses to adult students, my ability to inspire and develop business acumen, and my strong interpersonal and leadership skills.
- Extensive experience in teaching business courses to adult students, fostering a dynamic learning environment and ensuring the effective delivery of course material.
- Proven ability to encourage entrepreneurship in first-year business students, providing guidance and support to cultivate their entrepreneurial mindset and skills.
- Skilled in transforming students into business professionals, equipping them with the necessary knowledge, skills, and mindset for success in the business world.
- Proficient in addressing and resolving student queries related to courses and placement, ensuring their needs are met and providing guidance for their career development.
- Possess an excellent rapport within the business circle in the region, leveraging connections to provide students with real-world insights and networking opportunities.
- Demonstrated strong communication, interpersonal, and computer skills, effectively connecting with students, colleagues, and industry professionals both in-person and digitally.
- Outstanding leadership skills, motivating students to succeed and fostering a collaborative and engaging learning environment.
- Well-developed time management skills, effectively balancing teaching responsibilities, administrative tasks, and personal development to ensure a productive and organized approach to teaching.
- Constantly updating knowledge and staying abreast of industry trends to provide students with relevant and up-to-date information.
Engineering Coordinator – CSN Engineering
Jones Lang LaSalle Property Management
Charlotte, NC
03.2023 - 07.2024
- My extensive qualifications exemplify a proven track record in effectively planning, coordinating, and executing maintenance activities for the Engineering group.
- This expertise is coupled with a steadfast commitment to delivering exceptional customer service and optimizing operational efficiency.
- Demonstrated expertise in planning, scheduling, and coordinating maintenance activities for the Engineering team, including the creation and management of maintenance schedules based on frequency and work type to ensure timely and efficient service delivery.
- Exceptional organizational skills to effectively prioritize and assign work orders to technicians or vendors, considering customer requirements and resource availability.
- Superior communication skills to facilitate appropriate and prompt follow-up with customers, technicians, and vendors throughout the maintenance process, including providing status updates, addressing concerns, and ensuring customer satisfaction.
- Comprehensive knowledge of maintenance best practices and industry standards to ensure work orders are executed to the highest standards of quality and compliance.
- Proven ability to work collaboratively with internal teams, including technicians and other departments, to coordinate efforts and optimize resource allocation for maintenance activities.
- Extensive experience in vendor management, including providing clear directions and information to vendors and service providers to ensure seamless coordination and successful execution of maintenance work.
- Strong understanding of the importance of adhering to maintenance schedules and managing priorities to ensure timely completion of work orders.
- Meticulous attention to detail in tracking and documenting maintenance activities, ensuring accurate record-keeping and reporting for tracking purposes.
- Advanced proficiency in utilizing relevant software and tools to manage and track work orders, ensuring efficient workflow management and documentation.
- Exceptional problem-solving skills to address issues and challenges that arise during maintenance activities, implementing effective solutions to minimize disruption and maximize customer satisfaction.
Coordinator – Engineering
Childress Klein Properties
Charlotte, NC
01.2006 - 01.2023
- My qualifications showcase extensive expertise in facility operations management, encompassing vendor relationship optimization, regulatory compliance adherence, and a proven track record of driving cost efficiencies and implementing innovative solutions.
- Demonstrated expertise in building operations, service contracts, and financial management, ensuring optimal oversight and execution of facility-related activities.
- Exceptional track record in maximizing supplier utilization, including preferred vendors/contractors and Minority/Women-owned Business Enterprises, driving cost efficiencies while promoting diversity and inclusion initiatives.
- Adept at facilitating vendor discussions, establishing robust performance criteria, and conducting thorough reviews to maintain superior service delivery standards.
- Proficient in supporting sourcing and site managers throughout procurement processes, streamlining vendor selection and contract management procedures.
- Unwavering commitment to compliance with operational audit and safety standards, ensuring strict adherence to regulatory requirements and fostering a secure work environment.
- Extensive experience in cultivating and nurturing relationships with client site leads, business partners, and FM clientele, building trust, credibility, and fostering effective collaboration.
- Demonstrated ability to oversee the delivery of maintenance, repair, custodial, security, and other building services, consistently ensuring the highest standards of service quality.
- Skilled in contributing to the development and management of annual operating budgets, conducting comprehensive expense analyses, and providing accurate, timely reporting.
- Proven aptitude for implementing innovative programs and procedures that optimize operating costs, enhance productivity, and elevate client satisfaction levels.
- Strong communication skills with emphasis on effective reporting and adherence to proper billing and costing protocols.
- Capable of executing day-to-day oversight of work orders, providing timely and comprehensive updates to the Operations Manager as required.
- Proficient in managing vendor relationships, including initiating new business partnerships while nurturing existing ones, ensuring vendor compliance with requirements, and addressing service concerns promptly.
- Skilled in monitoring, analyzing, and reporting vendor performance and results, identifying improvement opportunities and ensuring appropriate follow-up actions.
- Strong problem-solving abilities, consistently contributing to the resolution of complex building services and property management issues.
- Highly adaptable to evolving demands and priorities, demonstrating the ability to effectively manage multiple tasks concurrently.
- Excellent teamwork and collaboration skills, providing robust support to Finance, Sourcing, and other Account Management team members.
Adjunct – Professor of Business, Metropolitan College
Johnson C. Smith University
Charlotte, NC
01.2014 - 01.2020
- Experienced subject matter expert in business education, dedicated to cultivating entrepreneurship and facilitating professional development through the application of advanced interpersonal and leadership competencies.
- Extensive experience in teaching business courses to adult students, fostering a dynamic and engaging learning environment.
- Demonstrated ability to encourage entrepreneurship in first-year business students, empowering them with the skills and mindset to pursue entrepreneurial ventures.
- Demonstrated expertise in guiding and mentoring students toward successful business careers, imparting essential knowledge and practical skills.
- Established track record of efficiently addressing student inquiries regarding coursework and placement, ensuring high satisfaction levels and providing strategic career development guidance.
- Cultivated strong relationships within the regional business community, leveraging professional networks to create valuable networking and experiential learning opportunities for students.
- Exemplary communication, interpersonal, and technological proficiencies, facilitating effective collaboration with students, colleagues, and industry professionals.
- Exceptional leadership abilities, inspiring and motivating students to achieve academic excellence and maximize their potential in the business realm.
- Advanced time management skills, ensuring optimal organization and delivery of course materials while consistently meeting academic deadlines.
- Superior interpersonal aptitude, fostering a positive and inclusive learning environment that promotes student support and engagement.
- Demonstrated proficiency in implementing diverse teaching methodologies to accommodate various learning styles and enhance student engagement.
- Adept at integrating cutting-edge technology and digital tools to elevate the teaching and learning experience, employing relevant software for instructional enhancement.
Adjunct – Professor, General Education / SME for the School of Business
ITT Technical Institute
Charlotte, NC
01.2009 - 01.2016
- In the context of post-secondary adult education, my role as a Program/Course Lead Instructor is complemented by my unwavering commitment to fostering a positive and supportive learning environment.
- I strive to create an atmosphere that encourages intellectual growth, promotes active engagement, and nurtures the academic aspirations of adult learners.
- Demonstrates exceptional proficiency in teaching, presenting, and influencing within post-secondary adult education environments, fostering an engaging and highly effective learning atmosphere.
- Possesses extensive experience in collaborating with individuals and teams on curriculum assignments, ensuring precise alignment with students' chosen degree or certificate programs as directed by the curriculum director.
- Excels as Program/Course Lead Instructor, providing strategic guidance and exemplary leadership in program/course delivery.
- Serves as a distinguished subject matter expert in the School of Business and Professional Studies, contributing cutting-edge expertise and innovative knowledge to enhance program quality.
- Adeptly assists the Dean with program/course-related matters, offering valuable insights and strategic recommendations to optimize the academic experience.
- Functions as a key liaison to the Dean, facilitating effective communication on curriculum-related issues and providing strategic input for continuous improvement initiatives.
- Delivers comprehensive academic counseling to all program participants, guiding them towards academic excellence and supporting their progress towards educational aspirations.
- Presents scholarly research and disseminates pertinent learning information aligned with the curriculum, significantly enriching the educational experience and intellectual growth of students.
- Cultivates a collaborative and respectful environment among staff, faculty, and students, promoting a positive, professional, and intellectually stimulating learning atmosphere.
- Develops strong, mentoring relationships with students throughout their academic journey, encouraging the application of professional experience to enhance learning outcomes and career readiness.
- Collaborates effectively with staff and faculty members to create a supportive academic community that facilitates student success and fosters personal and professional development.
Advertising Sales Assistant
The Charlotte Observer
Charlotte, NC
01.2005 - 01.2006
- My qualifications exemplify extensive expertise in advertising and sales functions, encompassing proficiency in client relationship management, seamless coordination with creative teams, efficient clearance processes, and comprehensive report generation.
- This diverse skill set positions me as a valuable asset in driving successful marketing initiatives and fostering business growth.
- Demonstrated expertise in diverse advertising and sales functions, including adeptly handling inquiries from current and prospective advertisers.
- Skilled communicator, effectively liaising with advertising designers and creative department personnel to ensure optimal advertising outcomes for clients.
- Proven ability to cultivate and maintain robust client relationships, serving as a key intermediary between sales, designers, and advertisers.
- Embraces a collaborative approach, working in close coordination with advertising sales coordinators to oversee the finalization of advertisements prior to print production.
- Proficient in generating accurate forecasts, ad hoc reports, and monthly advertising sales analyses utilizing Excel and Oracle finance and accounting systems.
- Meticulous attention to detail, ensuring precision and punctuality in reporting and data management processes.
- Exceptional communication and interpersonal aptitude, fostering effective collaboration with internal teams and external stakeholders.
Executive Administrative Assistant to Founding Partner/Sr. Administrative Assistant
Premier, Inc.
Charlotte, NC
01.1999 - 01.2005
- My extensive qualifications exemplify a proven track record in delivering comprehensive administrative support across diverse areas.
- These include project management, business development, contract administration, travel coordination, and event planning, demonstrating my versatility and expertise in facilitating organizational efficiency.
- Demonstrated expertise in directing administrative and project support initiatives, ensuring optimal operational efficiency and effective project management.
- Adept at conducting comprehensive business development proposals for the sales team and new ventures, contributing significantly to organizational growth and success.
- Highly proficient in creating impactful visual presentations for client performance reviews and new product launches, facilitating effective training and education for both internal teams and external stakeholders.
- Experienced in managing procurement activities for departmental resources and office supplies, maintaining optimal inventory levels and implementing cost-effective purchasing strategies.
- Instrumental in developing and implementing the contract process, including the creation of an electronic database for streamlined contract management and improved accessibility for the sales force.
- Employ a collaborative approach in working with the sales team to develop contract documentation and support the contract administration process, ensuring alignment with organizational objectives.
- Efficiently manage weekly timesheet processing, expense auditing, and sales team travel report reviews, guarantee timely payments and maintaining accurate financial records.
- Expertly coordinate administrative support for senior executive travel arrangements, ensuring seamless and efficient travel logistics.
- Demonstrate proficiency in organizing high-level executive meetings, meticulously arranging all necessary components to facilitate successful outcomes.
- Exhibit exceptional skills in event planning for hospital workgroups, coordinating both on-site and off-campus training sessions to effectively meet organizational training requirements.
Telephone Associate
the Vanguard Group
Charlotte, NC
01.1998 - 01.1999
- Qualifications: demonstrate my expertise in administrative functions and customer retirement account management, as well as my commitment to maintaining compliance with regulatory guidelines.
- Demonstrated expertise in managing diverse administrative functions and maintaining customer retirement accounts through advanced computer systems.
- Adept at efficiently resolving open items and service requests, ensuring meticulous accuracy and strict compliance with federal standard operational guidelines and regulations.
- Proven track record in processing complex corrections and adjustments to retirement accounts, adhering to stringent regulatory requirements.
Office Manager
New York Life Insurance
Charlotte, NC
01.1997 - 01.1998
- Qualifications: Proven expertise in financial management, expense processing, procurement, and personnel development.
- Demonstrated ability to streamline operations, drive organizational growth, and contribute to overall success through effective resource allocation and team empowerment.
- Demonstrated expertise in managing client accounts payables, receivables, and payroll, ensuring precise and punctual processing.
- Adept at preparing and maintaining annual budgets, conducting thorough financial data analysis, and providing strategic insights to facilitate informed financial decision-making.
- Highly proficient in auditing and processing expense reports for executive officer payments, meticulously ensuring adherence to policies and regulations.
- Exemplary skills in processing credit card and bank payments while maintaining impeccable financial records.
- Extensive knowledge in procurement of hardware and software, as well as executing software application upgrades to optimize operational efficiency.
- Successfully developed and implemented comprehensive staff training programs focusing on customer service excellence, policy adherence, and proficiency in office software applications, resulting in enhanced team performance and elevated customer satisfaction levels.
Administrative Specialist/Utility Supervisor/Transit Specialist
Wachovia Bank, N. A.
Charlotte, NC
01.1984 - 01.1997
- Qualifications: Demonstrated proficiency in sales team support, foreign currency operations management, financial transaction accuracy, and quality control implementation.
- Proven track record of enhancing operational efficiency and ensuring compliance with industry standards.
- Delivered comprehensive administrative support to the corporate sales team, facilitating the marketing of services to large corporations.
- Executed foreign currency operations, including the purchase and sale of foreign currency at New York bank local banking agencies.
- Disseminated foreign currency exchange rates for local banking branches, enabling seamless transactions through retail channels.
- Procured foreign banknotes for distribution to corporate and retail clients, ensuring efficient and reliable currency exchange services.
- Oversaw and guided the work of proof operators, providing targeted training and support to uphold quality control standards and departmental benchmarks.
- Reconciled cash letters, guaranteeing precise processing of financial transactions and resolving cash letter exceptions on a daily basis.
- Contributed to performance evaluations for new operators, assessing and ensuring their preparedness for senior positions within the payment processing department.
- Demonstrated proficiency in retail and wholesale lockbox operations, efficiently processing payments while maintaining secure and streamlined financial procedures.
Education
Doctorate - Education
Walden University
Minneapolis, MNMBA - Global Management
University of Phoenix
Charlotte, NCB.S. - Business Management
University of Phoenix
Charlotte, NCSkills
- People Manager
- Adult education trainer
- Process Management
- Corrigo Work Order Management
- Contract Administration
- Inventory Management
- Purchase Order Management
- Google Workspace
- Salesforce CRM
- Microsoft Office Suite
- Email Platforms
- Design Software
- Typing Proficiency
- Data Entry
- Additional Hardware
References
Available upon request.
Awards
- Team Player Award 2005 - 2009
- Most Valuable Team member award 2010
- Academic leader and trainer
- Faculty of the quarter (recognized twice in 2013 by faculty of peers)
- Volunteer award
- Community volunteer
Professional Objectives
My primary mission is to address the needs of others and make a meaningful impact across diverse communities within my spheres of influence. I am committed to leveraging opportunities that enable me to share my expertise and achievements with others through educational initiatives, adult training programs, and innovative problem-solving approaches. My goal is to foster positive change and contribute to the enhancement of professional environments, academic institutions, and social networks. By doing so, I aim to cultivate thriving community ecosystems where individuals can flourish and reach their full potential.
Timeline
Assistant Facilities Manager
Jones Lang LaSalle Property Management
07.2024 - Current
Engineering Coordinator – CSN Engineering
Jones Lang LaSalle Property Management
03.2023 - 07.2024
Adjunct – Professor of Business, Business and Public Leadership Department
Johnson C. Smith University
01.2014 - Current
Adjunct – Professor of Business, Metropolitan College
Johnson C. Smith University
01.2014 - 01.2020
Adjunct – Professor, General Education / SME for the School of Business
ITT Technical Institute
01.2009 - 01.2016
Coordinator – Engineering
Childress Klein Properties
01.2006 - 01.2023
Advertising Sales Assistant
The Charlotte Observer
01.2005 - 01.2006
Executive Administrative Assistant to Founding Partner/Sr. Administrative Assistant
Premier, Inc.
01.1999 - 01.2005
Telephone Associate
the Vanguard Group
01.1998 - 01.1999
Office Manager
New York Life Insurance
01.1997 - 01.1998
Administrative Specialist/Utility Supervisor/Transit Specialist
Wachovia Bank, N. A.
01.1984 - 01.1997
Doctorate - Education
Walden University
MBA - Global Management
University of Phoenix
B.S. - Business Management
University of Phoenix