Marjorie Altamirano
Summerfield,FL
Summary
Dependable Restaurant Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Restaurant Server
First Watch Daytime Cafe
Lady Lake, FL
09.2022 - Current
- Cultivate warm relationships with regular customers.
- Maintain a clean and welcoming dining environment for guest comfort and enjoyment.
- Contribute to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greet new customers, discuss specials, and take drink orders.
- Keep server areas clean and stocked to increase efficiency while working tables.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Handle customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhance customer satisfaction by providing attentive and personalized service during busy shifts.
- Manage cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Stock Coordinator
Tommy Bahama
The Villages, FL
08.2021 - 09.2022
- Placed products in correct storage location to keep stock areas organized and inventory counts accurate.
- Track shipments / Address any delays with internal stock transfers.
- Maintained effective team member communication.
- Performed inventory control, such as counting and stocking merchandise.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Answered customer questions and provided detailed product information.
- Contributed to a positive work environment through proactive problem-solving and open lines of communication with team members.
Restaurant Server
The Waterfront Inn Hotel
The Villages, FL
09.2018 - 09.2021
- Greeted new customers, discussed specials and took drink orders.
- Answered customers' questions, recommended items and recorded order information.
- Applied comprehensive knowledge of wine, beer, liquors to increase beverage sales.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided an experience by serving the guest with the most attentive customer service, communicating with them on a professional level to ensure that their needs were always met.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Inspected dishes and utensils for cleanliness.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Banquet Server
The Waterfront Inn Hotel
The Villages, FL
09.2018 - 09.2021
- Arranged linens and table settings according to seating plan and event theme.
- Prepared serving and appetizer trays.
- Guided arriving guests to tables, took drinks and relayed information to bartenders.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Answered guest questions about event plans and food service choices.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- After events concluded made sure to clean up and breakdown all tables. Got everything ready that was needed for the following event.
Housekeeping Supervisor
The Waterfront Inn Hotel
The Villages, FL
07.2017 - 09.2018
- Trained and mentored all new employees to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
Housekeeper
The Waterfront Inn Hotel
The Villages, FL
06.2016 - 06.2017
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard to reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Documented and reported necessary facility and building repairs observed.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Education
No Degree - Business Administration
University of Commercial Sciences
High School Diploma -
Colegio Santa Teresita
12.2006
Skills
- Customer Service
- POS System Operations
- Positive and Friendly Attitude
- Bilingual
- Time Management
- Team Oriented
- Food and Safety Standards
- Multitasking
- Attention to Detail
- Servsafe Certified
- Customer Satisfaction
- Guest service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Server
First Watch Daytime Cafe
09.2022 - Current
Stock Coordinator
Tommy Bahama
08.2021 - 09.2022
Restaurant Server
The Waterfront Inn Hotel
09.2018 - 09.2021
Banquet Server
The Waterfront Inn Hotel
09.2018 - 09.2021
Housekeeping Supervisor
The Waterfront Inn Hotel
07.2017 - 09.2018
Housekeeper
The Waterfront Inn Hotel
06.2016 - 06.2017
No Degree - Business Administration
University of Commercial Sciences
High School Diploma -
Colegio Santa Teresita