Marjorie Altamirano
Summerfield,FL
Summary
Dependable Restaurant Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Restaurant Server
First Watch Daytime Cafe
09.2022 - Current
- Cultivate warm relationships with regular customers.
- Maintain a clean and welcoming dining environment for guest comfort and enjoyment.
- Contribute to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greet new customers, discuss specials, and take drink orders.
- Keep server areas clean and stocked to increase efficiency while working tables.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Handle customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhance customer satisfaction by providing attentive and personalized service during busy shifts.
- Manage cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Stock Coordinator
Tommy Bahama
08.2021 - 09.2022
- Placed products in correct storage location to keep stock areas organized and inventory counts accurate.
- Track shipments / Address any delays with internal stock transfers.
- Maintained effective team member communication.
- Performed inventory control, such as counting and stocking merchandise.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Answered customer questions and provided detailed product information.
- Contributed to a positive work environment through proactive problem-solving and open lines of communication with team members.
Restaurant Server
The Waterfront Inn Hotel
09.2018 - 09.2021
- Greeted new customers, discussed specials and took drink orders.
- Answered customers' questions, recommended items and recorded order information.
- Applied comprehensive knowledge of wine, beer, liquors to increase beverage sales.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided an experience by serving the guest with the most attentive customer service, communicating with them on a professional level to ensure that their needs were always met.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Inspected dishes and utensils for cleanliness.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Banquet Server
The Waterfront Inn Hotel
09.2018 - 09.2021
- Arranged linens and table settings according to seating plan and event theme.
- Prepared serving and appetizer trays.
- Guided arriving guests to tables, took drinks and relayed information to bartenders.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Answered guest questions about event plans and food service choices.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- After events concluded made sure to clean up and breakdown all tables. Got everything ready that was needed for the following event.
Housekeeping Supervisor
The Waterfront Inn Hotel
07.2017 - 09.2018
- Trained and mentored all new employees to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
Housekeeper
The Waterfront Inn Hotel
06.2016 - 06.2017
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard to reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Documented and reported necessary facility and building repairs observed.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Education
No Degree - Business Administration
University of Commercial Sciences
High School Diploma -
Colegio Santa Teresita
12.2006
Skills
- Customer Service
- POS System Operations
- Positive and Friendly Attitude
- Bilingual
- Time Management
- Team Oriented
- Food and Safety Standards
- Multitasking
- Attention to Detail
- Servsafe Certified
- Customer Satisfaction
- Guest service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Server
First Watch Daytime Cafe
09.2022 - Current
Stock Coordinator
Tommy Bahama
08.2021 - 09.2022
Restaurant Server
The Waterfront Inn Hotel
09.2018 - 09.2021
Banquet Server
The Waterfront Inn Hotel
09.2018 - 09.2021
Housekeeping Supervisor
The Waterfront Inn Hotel
07.2017 - 09.2018
Housekeeper
The Waterfront Inn Hotel
06.2016 - 06.2017
No Degree - Business Administration
University of Commercial Sciences
High School Diploma -
Colegio Santa Teresita
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