Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marjorie Barber

Westwego,LA

Summary

With a proven track record at Walgreens, I excel in customer service and support, blending problem resolution with empathetic team collaboration. Achieved high customer satisfaction through effective communication and quick issue resolution. Skilled in maintaining patient care standards, demonstrated by enhancing patient satisfaction and preventing bedsores in medical settings.

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

26
26
years of professional experience

Work History

Customer Service Associate

Walgreens
08.2024 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

CNA

St Joseph Hospice
01.2012 - 12.2017
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Increased happiness among patients by offering caring support.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Facilitated patient feeding, offering customized assistance for each individual's needs.

CNA

Shiftkey
01.2022 - Current
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Documented patient information and care activities in electronic health record.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.

Medical Assistant

Hematology Oncology
08.1998 - 06.2005
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Measured patient pulse oximetry.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.

Education

PTCB-Candidate License - Pharmacy Technician

Unitech Academy
Jefferson,La

Associate Degree - Nursing

Delgado Community College
New Orleans, LA

High School Diploma - Basic

Warren Easton Senior High
New Orleans,La
05.1984

Skills

  • Customer service
  • Client Assistance
  • Problem resolution
  • Team collaboration

Timeline

Customer Service Associate

Walgreens
08.2024 - Current

CNA

Shiftkey
01.2022 - Current

CNA

St Joseph Hospice
01.2012 - 12.2017

Medical Assistant

Hematology Oncology
08.1998 - 06.2005

PTCB-Candidate License - Pharmacy Technician

Unitech Academy

Associate Degree - Nursing

Delgado Community College

High School Diploma - Basic

Warren Easton Senior High

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Marjorie Barber