Marjorie Baroni
Surprise,AZ
Summary
Dynamic Customer Sales and Service Expert with a proven track record at Pro American Medical Supplies, excelling in customer relations and order processing. Adept at resolving inquiries and enhancing client experiences through effective communication and attention to detail. Recognized for achieving high customer satisfaction and fostering positive relationships in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Customer Sales and Service Expert
Pro American Medical Supplies
05.2024 - Current
- Facilitated customer selection of medical supplies by offering expert advice based on individual preferences.
- Managed order processing and ensured timely fulfillment of customer requests.
- Educated clients on product features and benefits, enhancing overall customer experience.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
Sales Associate
Aramark (Seasonal)
03.2024 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization throughout sales floor, ensuring optimal presentation of merchandise.
- Processed transactions efficiently using point-of-sale systems, reducing customer wait times.
- Collaborated with team members to manage inventory levels and restock shelves timely.
Warehouse Associate
Amazon
11.2021 - 05.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Helped train new employees in safe practices and warehouse procedures.
Sales Associate
Sal’s Beverage
07.2019 - 12.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Executed point-of-sale operations proficiently, guaranteeing transaction correctness.
- Maintained inventory levels through restocking and organization of merchandise displays.
- Worked alongside team to meet daily sales goals and highlight special promotions.
Salesperson/CSR/Executive Assistant
ABC Business Forms
05.1997 - 06.2012
- Coordinated office operations to enhance workflow efficiency and maintain productivity standards.
- Managed scheduling and logistics for staff meetings, optimizing time management across departments.
- Streamlined document management by transitioning to electronic storage.
- Secured timely deliveries by collaborating effectively with vendors and optimizing communication.
- Oversaw inventory management processes, ensuring adequate supplies while minimizing wasteful expenditures.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Graduate W/ Honors -
Notre Dame HS
Chicago, ILSkills
- Leads prospecting
- Goal oriented
- Paperwork processing
- Teamwork and collaboration
- Customer service
- Quality control
- Customer relations
- Order processing
- Microsoft office
- Direct sales
- Customer relationship management (CRM)
- Remote office availability
- Issue and complaint resolution
- Recordkeeping strengths
- Sales transactions
- Work prioritization
- LiveChat messaging
- Inbound call management
- Estimating
- Order documentation
- Service upselling
- Attention to detail
- Multitasking
- Reliability
- Customer service excellence
- Shipping and receiving
- Verbal and written communication
- Money handling
- Phone etiquette
- Call center experience
- Data entry
- Organization
- Financial transactions
- Warranty services
- CRM software
- Returns and exchanges
Timeline
Customer Sales and Service Expert
Pro American Medical Supplies
05.2024 - Current
Sales Associate
Aramark (Seasonal)
03.2024 - Current
Warehouse Associate
Amazon
11.2021 - 05.2024
Sales Associate
Sal’s Beverage
07.2019 - 12.2021
Salesperson/CSR/Executive Assistant
ABC Business Forms
05.1997 - 06.2012
Graduate W/ Honors -
Notre Dame HS
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