Marjorie Boyd
Garland,TX
Summary
Proven leader and collaborative innovator, I excelled at Geico by enhancing client relationships and spearheading a bi-weekly sales newsletter, demonstrating exceptional content strategy and client communication skills. Achieved significant improvements in customer service standards and compliance, leveraging expertise in research and content development. As a member of management I was instrumental in preparing curriculum and training new hires and seasoned employees.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented Proofreader adept at document management, data entry and administrative support. Applies different style and content guidelines based on individual document uses and requirements. High level of vocabulary understanding, grammar and writing techniques. Innovative Researcher adept at developing probing questions, designing experiments and generating meaningful results. Experienced at identifying and using new technologies and resources. Works effectively and collaboratively with teams and individuals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Insurance Agent
Geico
12.1998 - 06.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- As a member of middle-management, coached and trained new hires and seasoned employees.
- Wrote supervisory and training materials.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Editor in Chief of the bi-weekly sales newsletter.
EPA Researcher
Environmental Protection Agency
04.1996 - 11.1998
- Gathered and organized information for research purposes.
- Wrote research papers, reports, reviews, and summaries regarding [Area of expertise].
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Interpreted data analysis results to draw inferences and conclusions.
- Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
- Requested or acquired equipment or supplies necessary for projects.
- Worked as member of integrated project team in highly collaborative work environment.
- Performed accurate quantitative analysis of targeted data research, collection and report preparation.
Circulation Assistant
Dallas County Community College
06.1988 - 07.1996
- Assisted staff with special projects and library event preparation
- Ensured accurate inventory management by conducting routine shelf-reading, shifts, and book maintenance tasks.
- Improved library user satisfaction by providing efficient and courteous customer service at the circulation desk.
- Assisted with the implementation of new circulation software systems, streamlining workflow processes for staff members across departments.
- Collaborated with reference librarians to provide comprehensive research assistance to patrons in need of guidance on complex topics.
- Maintained and updated patron records in library system database.
- Supported collection development efforts through careful evaluation of materials for acquisition or removal from circulation.
Education
Associate of Arts - English
Richland College
Dallas, TX05.2006
Skills
- Copyediting
- Collaborative Teamwork
- Proofreading
- Storytelling
- Editing and review
- Short-form content
- Product-Specific Writing
- Newsletter creation
- Grammar Expertise
- Project Management
- Content Development
- Product description writing
- Headline creation
- Articulate communications
- Unique content creation
- Thought leadership content development
- Deadline Adherence
- Product Research
- Attention to Detail
- Article Writing
- Originality and Creativity
- Accuracy and Precision
- Work Copywriting
- Critical Thinking
- Business Writing
- Editing and proofreading
- Dependability and Cooperation
- Concept Development
- Research Writing
- Work Planning and Prioritization
- Content Curation
- Adaptability and Flexibility
- Formatting abilities
- Tone and Language Variations
- Essay Writing
- Manual writing
- Fact-checking abilities
- Consistency checking
- Research abilities
- Style Guide Familiarity
- Patience and Focus
- Reading Comprehension
- Documentation skills
- Writing improvement suggestions
- Advanced punctuation knowledge
- Content editing knowledge
- Workflow Optimization
- Operations Support
- Spelling abilities
- Regulatory Compliance
- Quality Assurance
- Content Writing
- Research Planning
- Documentation And Reporting
- Effective Multitasking
- Surveys and Interviews
- Quantitative Research
- Active Listening
- Research presentation
- Research Ethics
- Works Well Under Pressure
- Following Direction
- Proposal Preparation
- Research program planning
- Intelligence Gathering
- File Management
- Methodology Selection
- Quality assurance standards
- Best Practices
- Quality Assurance Controls
- User Needs Analysis
- Documentation expertise
- Sample Processing
- User Experience
- Self-Driven and Motivated
- Report Writing
- Internet Research
- Research implementation
- Survey Collection
- Training and mentoring
- Paper Proofreading
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with team of 8 in the development of Regulatory procedures and guidelines.
- Resolved product issue through consumer testing.
- Corporate finalist for Quality Innovations
- Top 50 Sales associate at Geico for 25 years.
Certification
- Licensed General Lines Agent, Geico - 1998-2023
Timeline
Insurance Agent
Geico
12.1998 - 06.2023
EPA Researcher
Environmental Protection Agency
04.1996 - 11.1998
Circulation Assistant
Dallas County Community College
06.1988 - 07.1996
Associate of Arts - English
Richland College
- Licensed General Lines Agent, Geico - 1998-2023
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