Marjorie Brocato
Buffalo,New York
Summary
Dynamic professional with a proven track record at West Marine, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction and accuracy in cash handling. A fast learner with strong attention to detail, adept at driving sales through effective merchandising strategies and fostering a positive work environment.
Overview
2026
2026
years of professional experience
Work History
Assistant
West Marine
Assistant Manager
West Marine
03.2012 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Cook Bartender
Amvets Post
01.2024 - 02.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Bartender
East Inn Social Club
04.2021 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Manager's Assistant
Toys"R"Us
11.2019 - 02.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted coworkers and staff members with special tasks on daily basis.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
Kmart
Kmart, Sears Holding
04.2018 - 07.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Associate
Kmart, Sears Holding
04.2018 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Cashier Team Lead
G&G Petroleum
01.2007 - 06.2011
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
Education
Certificate Of Technical Studies - Patient Technician Phlebotomy
Sony University At Buffalo
Buffalo, NY06.2018
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Workload management
- Team collaboration
Timeline
Cook Bartender
Amvets Post
01.2024 - 02.2025
Bartender
East Inn Social Club
04.2021 - 08.2024
Manager's Assistant
Toys"R"Us
11.2019 - 02.2020
Kmart
Kmart, Sears Holding
04.2018 - 07.2019
Sales Associate
Kmart, Sears Holding
04.2018 - 07.2019
Assistant Manager
West Marine
03.2012 - Current
Cashier Team Lead
G&G Petroleum
01.2007 - 06.2011
Assistant
West Marine
Certificate Of Technical Studies - Patient Technician Phlebotomy
Sony University At Buffalo
Similar Profiles
Yvette AlemanYvette Aleman
Hazard Specialist 1 at West MarineHazard Specialist 1 at West Marine
Carlos VagoCarlos Vago
Sales Associate at West MarineSales Associate at West Marine
Marjorie MoyerMarjorie Moyer
Sales Associate at West MarineSales Associate at West Marine