Marjorie Burnett
Gainesville,FL
Summary
Forward-thinking Operations and Customer Service Specialist bringing 10+ years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating an inviting environment for both guests and staff. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
10
10
years of professional experience
Work History
Medical Billing Support Specialist
Open Practice Solutions
10.2023 - Current
- Created and managed project plans, timelines and budgets.
- Created and delivered presentations to internal and external clients to showcase work.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Interpreted clients' needs and introduced services to fit specific requirements.
Certified Medical Coder
PhyCARE Solutions
09.2023 - Current
- Aided in reducing backlogs of incomplete charts or unassigned codes through focused efforts during periods of high volume or staffing shortages.
- Utilized advanced knowledge of anatomy, physiology, and medical terminology to accurately assign codes for complex or rare diagnoses and procedures.
- Supported company's financial stability by precisely identifying trends and patterns related to coding errors, denial reasons, and reimbursement delays.
- Trained and mentored junior coders to support growth and development and apply high-quality coding practices.
- Enhanced revenue cycle management by identifying under-coded services and submitting accurate claims for reimbursement.
Bar Manager
Roosevelt Room
04.2022 - 02.2024
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Medical Billing Supervisor
Women's Care Florida
10.2021 - 09.2023
- Led patient account reconciliations by identifying and rectifying discrepancies within patient accounts, ensuring accurate billing and collection processes.
- Collaborated with physicians and other healthcare providers to resolve complex billing issues promptly.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed a team of medical billers, providing guidance and support for their professional development.
Medical Billing Specialist
North Florida Center For OTO-HNS
05.2017 - 10.2021
- Contributed to overall office organization by maintaining up-to-date records of all billed services and payments received.
- Posted payments and collections on a regular basis.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted and adjusted payments from insurance companies.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Front of House Manager
Salt Life Food Shack
05.2014 - 05.2017
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
Education
Bachelor of Arts - Chemistry
University of North Florida
Jacksonville, FLSkills
- Analytical Thinking
- Process Improvement
- Issue Research
- Advanced Communication
- Staff Training
- Sales Promotion
- Vendor Management
- Performance Improvement
Timeline
Medical Billing Support Specialist
Open Practice Solutions
10.2023 - Current
Certified Medical Coder
PhyCARE Solutions
09.2023 - Current
Bar Manager
Roosevelt Room
04.2022 - 02.2024
Medical Billing Supervisor
Women's Care Florida
10.2021 - 09.2023
Medical Billing Specialist
North Florida Center For OTO-HNS
05.2017 - 10.2021
Front of House Manager
Salt Life Food Shack
05.2014 - 05.2017
Bachelor of Arts - Chemistry
University of North Florida
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