Marjorie Castro
North Brunswick,NJ
Summary
Detail oriented individual with 10 years of administrative and client-facing experience, known for delivering efficient support in high-pressure environments. Committed to upholding the highest standards of confidentiality and professionalism. Eager and contribute strong organizational and interpersonal skills to the client-centered team at Eichen Crutchlow Zaslow, LLP.
Overview
12
12
years of professional experience
Work History
Inflight Services
United Airlines Inc.
02.2017 - Current
- Provide excellent customer service
- Trained in multicultural awareness, diversity, and cultural sensitivity
- Handle a wide range of customer service activities and resolve escalated customer issues
- Trained in methods on how to remain calm, tactful, and organized in complex and stressful situations
- Adapt quickly when working with different colleagues and a variety of equipment on a daily basis
- Builds teamwork quickly to achieve a common goal and deliver high quality service, safety, and ops
- Awareness of OSHA safety regulations, knowledge and compliance of company policies, Transportation Security Administration (TSA) and Federal Aviation (FAA) regulations
Marketing Company Office Clerk
U-Haul International Inc.
08.2015 - 04.2017
- Assistant to Marketing Company Executive Assistant
- Knowledge of company services and products
- Direct and resolve escalated complaints
- Review and audit employee transactions
- Responsible for completing, maintaining, and updating inventory, mailing, database systems, bookkeeping, and banking deposits for all 15 U-Haul locations
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
Reservations Manager
U-Haul International Inc.
07.2013 - 08.2015
- Answer an average of 100 or more calls per day addressing and assisting customer inquires, solving conflicts, and providing information
- Manage calls efficiently and effectively in a complex, fast-paced, and challenging environment.
- Address and receive customer complaints empathetically and professionally
- Conduct performance reviews for all locations to reduce resolution time and improve customer satisfaction
- Process rentals and payments and adhere to all confidentiality requirements at all times
Education
High School Diploma -
South River High School
South River, NJBiology
Middlesex County College
Edison, NJSkills
- Excelled problem solving aptitude
- Superior customer service skills (communication, interaction, satisfaction)
- Adapts and works well in a fast paced and challenging environment
- Efficient data organization
- Organizational support skills
- Attention to detail
Languages
Portuguese
Native or Bilingual
Timeline
Inflight Services
United Airlines Inc.
02.2017 - Current
Marketing Company Office Clerk
U-Haul International Inc.
08.2015 - 04.2017
Reservations Manager
U-Haul International Inc.
07.2013 - 08.2015
High School Diploma -
South River High School
Biology
Middlesex County College
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