Marjorie Cianciulli
Port Au Prince/ Haiti,FL
Summary
Dynamic leader with a proven track record in many organization, excelling in operations management and team collaboration. Leveraged organizational leadership and document management skills to enhance employee satisfaction and streamline processes. Expert in fostering internal communications and delivering exceptional customer service, significantly contributing to organizational success. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
36
36
years of professional experience
Work History
Receptioniste/Head of Administration
Dental Zen Clinic
07.2023 - 05.2024
- Enhanced employee satisfaction levels by proactively addressing concerns and creating a positive workplace culture.
- Spearheaded change management initiatives to adapt to evolving business needs and challenges effectively.
- Established effective communication channels within the organization, enhancing collaboration and teamwork.
- Coordinated with cross-functional teams to ensure timely completion of projects and initiatives.
- Supervised daily operations of the administration department, providing guidance and support to team members.
- Provided data-driven insights into operational performance by conducting regular analyses on key metrics.
- Maintained personnel records and updated internal databases to support document management.
- Created organized filing system to manage department documents.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Administrative Assistant
Jean Georges Mourra S.A
09.2017 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Personal Assistant of the Representing Residents
UNDP/ MINUSTAH
06.2002 - 06.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
Executive Assistant to the Director
World Bank
05.1999 - 05.2002
- Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
- Collaborated with other executive assistants within the organization to share best practices and streamline processes across departments.
- Coordinated travel arrangements to ensure timely arrivals and seamless experiences for the director during business trips.
- Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
- Provided support during board meetings by preparing agendas, taking minutes, and distributing follow-up materials to attendees.
- Enhanced director''s productivity by managing calendars, scheduling appointments, and organizing meeting materials.
- Maintained an organized and up-to-date database of contacts, ensuring easy access to critical information for the director.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Took notes and dictation at meetings.
Personal Assistant of Director
PADF
08.1993 - 05.1999
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Accomplished project deadlines by assisting with task completion whenever required.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
Private Secretary of the Prime Minister/ President
Palais National/ Marc L. Bazin
07.1992 - 06.1993
- Provided exceptional guest experiences during high-profile visits by coordinating logistics, meeting requirements, and anticipating needs proactively.
- Enabled seamless transitions between projects/initiatives by maintaining comprehensive records of key decisions/actions for reference in future planning or execution phases.
- Demonstrated adaptability by taking on additional responsibilities during periods of high demand or staff absences.
- Optimized time management for the executive by keeping detailed calendars updated with appointments while prioritizing tasks based on urgency or importance levels effectively.
- Increased efficiency in daily operations by maintaining an organized filing system for important documents and records.
- Contributed to a positive work environment by fostering collaboration between colleagues and providing administrative support as needed.
- Liaised successfully between internal departments/external partners delivering clear communications supporting collaboration and alignment across all levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
Executive Secretary
IICA Institut Interamericain Cooperation For Agri.
09.1988 - 09.1991
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Executive Assistant of the Project CRIN
- Facilitated smooth transitions during organizational changes or restructuring through proactive communication management.
- Provided excellent customer service through prompt response to inquiries from clients, vendors, and colleagues.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
Education
Elementary Diplomat -
Saint Joseph De Cluny
Cap Haitian/ HaitiNo Degree - Bilingual Education Secretary
Instituto Tecnico Comercial De Puerto Rico
Puerto Rico06.1977
High School Diploma -
Sainte Rose De Lima
Port Au Prince/ Haiti06.1975
Skills
- Organizational Leadership
- Operations Management
- Document Management
- Internal Communications
- Customer Service
- Human Resources Management
- Recordkeeping and File Management
- Team Collaboration
- Office Management
- Executive Support
- Administrative Support
- Business Administration
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Kreyol
Native or Bilingual
Additional Information
I am an Administrative Assistant with 15+ years of experience. I know that I have the necessary skills and qualifications to immediately bring value to your company. As a candidate who is experienced in the responsibilities associated with this role, I believe that I will perform effectively and go beyond the expectations listed in the job description.
Timeline
Receptioniste/Head of Administration
Dental Zen Clinic
07.2023 - 05.2024
Administrative Assistant
Jean Georges Mourra S.A
09.2017 - 06.2023
Personal Assistant of the Representing Residents
UNDP/ MINUSTAH
06.2002 - 06.2017
Executive Assistant to the Director
World Bank
05.1999 - 05.2002
Personal Assistant of Director
PADF
08.1993 - 05.1999
Private Secretary of the Prime Minister/ President
Palais National/ Marc L. Bazin
07.1992 - 06.1993
Executive Secretary
IICA Institut Interamericain Cooperation For Agri.
09.1988 - 09.1991
Elementary Diplomat -
Saint Joseph De Cluny
No Degree - Bilingual Education Secretary
Instituto Tecnico Comercial De Puerto Rico
High School Diploma -
Sainte Rose De Lima
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