Marjorie Crawford
972 Revo Ln NE, Palm Bay,USA
Summary
Highly skilled professional with extensive experience in organ, tissue, and ocular donation, specializing in donor acceptance, recovery operations, and surgical aseptic procedures. Demonstrated expertise in medical review processes, and ensuring adherence to organizational and processor SOPs while following regulatory standards, including AATB, EBAA, and FDA. Proven ability to implement process improvements that enhance operational efficiency and effectiveness.
Overview
24
24
years of professional experience
Work History
Tissue Recovery Coordinator
Lions World Vision Institute
Tampa, FL
11.2018 - Current
- Respond to dispatch calls within 60 minutes during rotating 12- and 24-hour on-call shifts.
- Executed surgical recovery of human tissue for transplant and research purposes efficiently.
- Coordinated tissue recovery processes with healthcare providers to ensure seamless operations.
- Managed documentation and compliance with tissue donation protocols effectively.
- Maintained professionalism in interactions with hospitals, funeral homes, and donation organizations.
- Oversaw logistics and donor information coordination to facilitate donation processes.
- Trained new team members on policies and procedures to enhance compliance.
- Participated in quality assurance initiatives, evaluating data to identify improvement areas.
Tissue Recovery Coordinator/Member
RTI Biologics
Alachua, Florida
11.2016 - 11.2018
- Conduct efficient surgical recovery of human tissue for transplant and research.
- Oversaw logistics for tissue recovery at donor sites.
- Evaluated data from previous donations to identify areas for improvement.
- Conducted training sessions for new team members on policies and procedures related to donor tissue recovery.
- Managed documentation and compliance for tissue donation protocols.
Vivigen Processing Technician
LifeNet Health
Virginia Beach, VA
04.2015 - 03.2016
- Executed aseptic processing, preservation, and storage of donor tissue in FDA-regulated environment.
- Ensured strict adherence to processes and procedures, including completion of final paperwork.
- Documented all steps performed for charting accurately and comprehensively.
- Operated equipment for tissue processing and preservation.
- Collaborated with team members to ensure effective workflow.
- Documented processing activities accurately in compliance with regulations.
- Operated various types of production machinery according to established procedures and guidelines.
Production Support Technician
LifeNet Health
Virginia Beach, VA
04.2014 - 04.2015
- Lead supervising support technician
- Responsible for setup, assisting and cleaning 10 processing rooms with over 40 technicians in a FDA regulated environment
- Aseptic technique used to open equipment and assist in daily processing of tissue
- Oversaw all inventory ordering and delivery of clean room supplies
- Responsible for donor transfer and login into system for accurate accountability
Server
Buffalo Wild Wings
Virginia Beach, VA
08.2012 - 11.2014
- Served five to seven tables simultaneously in high-paced restaurant environment.
- Recognized for exceptional customer service and extensive menu knowledge.
- Trained new employees on menu items and service procedures, enhancing team performance.
- Closed restaurant nightly after 10 to 12 hour shifts, ensuring operational readiness.
- Resolved customer complaints promptly to maintain guest satisfaction.
- Handled cash transactions and processed payments using point-of-sale systems.
- Adhered to health and safety regulations during food handling and service activities.
- Delivered excellent customer service to ensure positive dining experiences.
Full Time Caregiver, Special Needs
Self-employed
Newport News, Virginia
01.2006 - 08.2012
- Stay-at-home parent to a special needs child who needed 24-hour care along with 4 other siblings while husband was active duty military.
- Scheduled appointment, managed medications, and communicated with health care providers.
- Supported bathing, dressing and personal care needs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Customer Service Representative
Dictaphone
Melbourne, FL
06.2001 - 07.2005
- Assisted customers with product inquiries and technical support for dictation devices.
- Dispatched service technicians for field repair.
- Followed up on customer repair order statuses and the expedition of orders.
- Maintained accurate records of customer interactions in the database system.
- Handled escalated issues by providing timely solutions to enhance customer satisfaction.
Education
High School Diploma - Medical
Palm Bay High School
Melbourne, FL, USA05-1999
Skills
- Adaptable scheduling skills
- Excels in fast-paced environment
- Team collaboration
- Positive attitude
- Efficient problem solving
- Organizational skills
- Proficient documentation
- Shows composure under pressure by effectively managing stressful situations
- Strong work ethic
- Tissue handling expertise
- Surgical precision and aseptic technique
- Clinical documentation
- Logistics coordination
- Problem solving
- Attention to detail
- Well-versed in Microsoft Office, Outlook, Teams, Google Docs, and iTransplant, MDI log
Timeline
Tissue Recovery Coordinator
Lions World Vision Institute
11.2018 - Current
Tissue Recovery Coordinator/Member
RTI Biologics
11.2016 - 11.2018
Vivigen Processing Technician
LifeNet Health
04.2015 - 03.2016
Production Support Technician
LifeNet Health
04.2014 - 04.2015
Server
Buffalo Wild Wings
08.2012 - 11.2014
Full Time Caregiver, Special Needs
Self-employed
01.2006 - 08.2012
Customer Service Representative
Dictaphone
06.2001 - 07.2005
High School Diploma - Medical
Palm Bay High School
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