Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Marjorie Crowe

Peyton,CO

Summary

As a dedicated and technically skilled business professional, I bring a versatile administrative support skill set honed over more than 30 years of experience in roles such as operations, staffing and recruiting, training and development, new hire onboarding and orientation, office manager, facilities manager, administrative manager, executive assistant, staffing and recruiting, and operations. I excel in addressing employer challenges with innovative solutions, systems, and process improvements that have consistently increased efficiency, enhanced customer satisfaction, and positively impacted the bottom line. I possess advanced computer skills in MS Office Suite and other applications/systems.

Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Administrator – Engineering Planning

Northrop Grumman, Colorado Springs
01.2023 - Current
  • - Manage and support the engineering organization in the Colorado region by handling operations, staffing and recruiting, new hire orientation and onboarding, conference and meeting coordination, office supply management, expense report management, travel management, event planning, training and development, project management, human resources, and additional tasks.
  • - Collaborate with hiring managers, talent acquisition teams, and external partners on staffing requisitions, including the management of job postings and scheduling interviews.
  • - Update requisitions, review resumes, and update candidate status.
  • - Coordinate and manage career development projects and events for the business unit.
  • - Manage the training and development office for Colorado and Huntsville, AL.
  • - Demonstrate strong analytical and problem-solving abilities, exercising judgment in complex transactions and communicating insights from multiple data sources.
  • - Maintain a focus on quality of work and attention to detail.
  • - Hold a current Secret Clearance.

Facilities Manager

Northrop Grumman, Colorado Springs
01.2021 - 01.2023
  • - Managed facilities and property administration, office planning, corporate leasing, and real estate coordination.
  • - Worked closely with the Site Operations Manager to advise and counsel on company and vendor management.
  • - Coordinated major facility constructions/modifications or leasing and real estate activities.
  • - Managed all facilities projects and management.
  • - Provided guidance/direction to facilities teams to complete construction projects and facility maintenance activities.
  • - Oversaw planning and designs, reconfiguration, maintenance, and alteration of buildings, structures, and other facilities, providing required support for multiple buildings.
  • - Collaborated with Corporate Sector Real Estate on lease negotiations and worked closely with landlords and property managers.
  • - Worked with architects and engineering firms to develop design criteria and prepare layouts and detailed drawings.
  • - Reviewed and authorized Change Orders and other contract activities relating to construction, facilities modifications, and administrative functions/teams.
  • - Reviewed and estimated design costs, including equipment, installation, labor, materials, preparation, and other related expenses.
  • - Supervised administrative operations, including events planning, etc.
  • - Hold a current Secret Clearance.

National Manager, Facilities & Administrative Services

Wide Open West, Colorado Springs
01.2013 - 01.2021
  • - Managed all administrative functions of the company, supporting senior leadership.
  • - Oversaw building maintenance and construction aspects, including negotiating contracts and service agreements for the company.
  • - Managed administrative and facilities management across various U.S. locations.
  • - Established routine maintenance schedules to minimize unexpected problems/costs.
  • - Served as the primary liaison with property management companies, ensuring all contractual obligations were met, negotiating improvements, and monitoring work quality.
  • - Worked closely with the legal department on lease renewals/negotiations, terminations, and more.
  • - Managed all aspects of administration and negotiated pricing and service terms with vendors.
  • - Monitored costs and sought cost-efficient terms through effective negotiation.
  • - Managed the "Request for Proposal" process with vendors and construction companies, evaluating and comparing submissions and making recommendations to management.
  • - Developed and executed processes ensuring routine monitoring of facility and administrative conditions.
  • - Evaluated facility security and safety, making recommendations for solutions that effectively maintain security and safety.
  • - Monitored growth/change to recommend space modifications as needed.
  • - Managed hoteling/reservation of all space.
  • - Recommended facility policies that balance an employee-centric culture and create a foundation for a world-class facility.

Manager, Administrative and Facilities Services

Everest University Online, Colorado Springs
01.2010 - 01.2013
  • - Part of the startup team responsible for the construction/remodel of a 90,000-square-foot facility.
  • - Coordinated all office functions, supervising and scheduling a team of administrative assistants, maintenance, janitorial staff, and security staff.
  • - Responsible for all purchasing needs and setting up a travel and expense program/software for the company.
  • - Managed monthly and weekly reports, including travel expenses, staff reports, and financial reports.
  • - Planned and coordinated all travel, meetings, events, presentations, and communications.
  • - Reduced office expenditures by 30% by implementing controls on stock/supplies and standardizing ordering procedures.
  • - Developed and implemented a system that saved approximately $20,000 in monthly expenses.
  • - Worked closely with landlords and property managers for buildings and grounds.
  • - Collaborated with the legal department on lease renewals/negotiations.

Office/Facilities Manager

Asia Broadcast Center, Singapore (a subsidiary of CBS)
01.1994 - 01.2001
  • - Part of a startup team, served as Office/Facilities Manager to the Senior Vice President of Engineering and Operations.
  • - Coordinated all office functions, supervising a team of administrative assistants, janitorial staff, and security staff.
  • - Oversaw the workflow and schedules of a team of video editors, audio engineers, and graphics artists.
  • - Responsible for marketing and sales of the Post Product facility, increasing annual revenue significantly.
  • - Maintained excellent relationships with clients and prepared proposals based on job requirements.
  • - Managed all facilities matters and maintained excellent rapport with contractors and vendors.
  • - Planned and coordinated all travel, meetings, events, presentations, and communications.
  • - Developed and implemented systems to enhance efficiency in workflow and processes.

Education

Bachelor of Science - Business Administration

Kaplan University
Illinois City, IL
05-2011

Associate of Arts - Liberal Arts

College of Southern Idaho
Twin Falls, ID
12-2003

Skills

  • Administrative Management (startups)
  • Facilities Management (startups)
  • Team Building & Supervision
  • Staff Development & Training
  • Policies & Procedures Implementation
  • Strong Written and Verbal Communication
  • Report & Document Development and Preparation
  • Spreadsheet & Database Creation
  • Accounts Payable/Receivable
  • Strong Time Management and Multi-tasking skills
  • Travel Management
  • Cost and Budget Management
  • Staffing and Recruiting
  • Records Management
  • Meeting & Event Planning
  • Inventory Management
  • Vendor Management
  • Expense/Cost Reduction
  • Strong Organizational and Interpersonal Skills
  • Construction Management
  • Customer service
  • Attention to detail
  • Recordkeeping and file management
  • Office administration
  • Administrative support
  • Team building and leadership
  • Personable and approachable
  • Data confidentiality
  • Staff management
  • Work Planning and Prioritization
  • Scheduling
  • Time management
  • Relationship development
  • Employee supervision
  • Deadline adherence
  • Business administration
  • New hire onboarding
  • Resourceful and analytical
  • Events coordination
  • Operations management
  • Continuous improvement
  • Supplies ordering
  • Project management
  • Multiple priorities management
  • Performance improvement
  • Process improvement
  • Cross-functional collaboration
  • Contract processing
  • Expense reporting
  • Travel arrangements
  • Verbal and written communication
  • Client communication
  • Orientation and training
  • Vendor management

Accomplishments

  • Collaborate with CO Engineering leadership teams in the development of the POST MDS Organization Staffing Tool.
  • Collaborated with C2BMC teams and Talent Acquisition in the development and maintenance of hiring processes, staffing, and recruiting for the Program.

Certification

  • International Facility Management Association – FMP10259 - Facility Management Professional certification and credential May 2019
  • International Facility Management Certification – SFP1391 - Sustainability Facility Professional certification and credential April 2020
  • OSHA 30 Certification April 2021

Languages

English
Full Professional
Chinese (Mandarin)
Limited Working

Timeline

Administrator – Engineering Planning

Northrop Grumman, Colorado Springs
01.2023 - Current

Facilities Manager

Northrop Grumman, Colorado Springs
01.2021 - 01.2023

National Manager, Facilities & Administrative Services

Wide Open West, Colorado Springs
01.2013 - 01.2021

Manager, Administrative and Facilities Services

Everest University Online, Colorado Springs
01.2010 - 01.2013

Office/Facilities Manager

Asia Broadcast Center, Singapore (a subsidiary of CBS)
01.1994 - 01.2001

Bachelor of Science - Business Administration

Kaplan University

Associate of Arts - Liberal Arts

College of Southern Idaho

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