Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marjorie Cruz

Hammonton,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Hollister
11.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed over 30 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Waitress

Marcello's Italian Restaurant
04.2018 - 09.2021
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Managed multiple tasks in high-volume environment.

Education

Bachelor of Arts - Psychology

Rowan University
Glassboro, NJ
05.2025

Skills

  • Customer Service and Satisfaction
  • Relationship Building
  • Maximizing Profitability
  • Time Management
  • Reviewing Performance
  • Team Motivation
  • Coaching and Mentoring
  • Organizational Structuring
  • Communication Skills

Languages

Spanish - Bilingual

Timeline

Assistant Manager

Hollister
11.2021 - Current

Waitress

Marcello's Italian Restaurant
04.2018 - 09.2021

Bachelor of Arts - Psychology

Rowan University

Similar Profiles

CREATE PROFILE
Marjorie Cruz