Summary

Overview

Work History

Education

Skills

Timeline

Marjorie Dominique

Haines City,FL

Summary

Dynamic Client Care Coordinator with a proven track record at Mental Wealth Tribe LLC, excelling in customer service and problem-solving. Skilled in managing appointments and maintaining confidentiality, I foster positive client relationships while ensuring efficient operations. My attention to detail and teamwork enhance the overall client experience in fast-paced environments.

Overview

years of professional experience

Work History

Client Care Coordinator / Weekend Part Time

Mental Wealth Tribe LLC

2320 North Blvd W, Ste A, Davenport Fl 33837

12.2024 - 01.2026

Served as the first point of contact for clients, providing compassionate and professional support in a mental health clinic setting
Answered multi-line phones, responded to inquiries, and scheduled client appointments
Advised clients that calls may be monitored or recorded in accordance with practice policies and privacy regulations
Coordinated clinician calendars and confirmed appointments to support efficient practice operations
Maintained confidentiality and adhered to HIPAA and privacy standards
Assisted with intake processes, client documentation, and general administrative support
Supported daily front office operations to ensure a smooth client experience

Independent Cosmetology Professional

Self-employeed

11043 W Colonial Dr, Ste 2, Ocoee, FL 32761

06.2020 - Current

Provided professional cosmetology services to a diverse client base, delivering personalized consultations and high-quality results
Managed all aspects of business operations, including appointment scheduling, client communication, and service coordination
Handled financial responsibilities such as pricing services, collecting payments, cash management, and basic bookkeeping
Maintained compliance with state licensing, sanitation, and safety regulations
Built and maintained a loyal client base through strong customer service and relationship management
Managed inventory, tools, and supplies to support daily operations
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.

Hair Stylist & Salon Operations Associate

JCPenney Salon

9409 W Colonial Dr, Ocoee, FL 34761

05.2016 - Current

Provided professional hair care services while delivering high-quality customer service in a fast-paced retail salon environment
Managed front desk operations including answering multi-line phones, scheduling and coordinating client appointments, and confirming bookings
Oversaw daily salon operations, ensuring smooth workflow and timely service delivery
Handled cash management responsibilities, including point-of-sale transactions, balancing daily receipts, and end-of-day cash reconciliation
Opened and closed the salon in accordance with company procedures and security protocols
Maintained a clean, organized, and professional work environment in compliance with sanitation and safety standards
Trained junior stylists on advanced cutting techniques and product application.
Maintained high standards of cleanliness and safety in salon workspace.

Licensed Cosmetologist

Self Employed

Orlando, FL

01.2015 - 05.2016

Delivered customized haircuts, coloring, and styling services to diverse clientele.
Managed appointment scheduling and client consultations for optimal service delivery.
Educated clients on hair care techniques and product recommendations to enhance customer satisfaction.
Maintained cleanliness and organization of workstations to ensure a safe environment.

Order Fulfillment Associate

CVS Caremark Distribution Center

8201 Chancellor Dr, Orlando, FL 32809

01.2005 - 08.2007

Coordinated order picking and packing to ensure timely shipment of products.
Managed inventory levels, conducting regular stock audits for accuracy.
Trained new associates on order fulfillment processes and safety protocols.
Implemented process improvements that enhanced workflow efficiency in order processing.
Collaborated with cross-functional teams to resolve order discrepancies promptly.
Oversaw daily operations, ensuring compliance with quality standards and company policies.
Analyzed fulfillment metrics to identify trends and recommend operational enhancements.
Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
Streamlined order fulfillment processes by implementing efficient picking and packing techniques.

Retail Floor Supervisor

Hanesbrands

4973 International Dr, Orlando, FL 32819

02.2001 - 12.2014

Supervised daily operations to ensure efficient workflow and adherence to safety standards.
Trained and mentored team members on production processes and quality control measures.
Implemented process improvements that enhanced productivity and reduced waste.
Coordinated schedules and assignments to optimize resource allocation and meet production targets.
Collaborated with management to develop training programs focused on skill enhancement.
Resolved operational issues swiftly, maintaining high team morale and productivity levels.
Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Boosted sales through effective merchandising strategies and attention to product placement on the floor.