Summary
Work History
Education
Skills
Timeline
Generic

Marjorie Donovan

Port Saint Lucie,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Work History

Administrative Assistant

State Rep. Rick Minton
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Corresponding Secretary

National Tenants Organization
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Elections Worker

Saint Lucie County Board Of Elections
  • Compiled company information and related material and distributed it to candidates.
  • Checked records for accuracy and completeness, and corrected errors.
  • Processed and scanned files into electronic databases.
  • Accessed and used computer software applications to update and maintain records.
  • Answered queries by locating and retrieving necessary files.
  • Retrieved and disseminated information from computer databases.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.

Property Manager Office Administrator

Booker Garden Apartments
  • Administered operations to handle needs of more than 103 property units.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reconciled account files and produced monthly reports.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Organized, facilitated and participated in community service efforts.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Education

No Degree - Marketing

Bronx Community College of The City University of New York
The Bronx, NY

No Degree - Elementary Education

Bacone College
Muskogee, OK

Skills

  • Expense Reporting
  • Documentation and Reporting
  • Business Correspondence
  • Office Management
  • Presentation Development
  • Administrative Support
  • Multi-Line Phone Proficiency
  • Customer Service-Oriented
  • Advanced MS Office Suite
  • Interpersonal Communication
  • Schedule & Calendar Planning

Timeline

Administrative Assistant

State Rep. Rick Minton

Corresponding Secretary

National Tenants Organization

Elections Worker

Saint Lucie County Board Of Elections

Property Manager Office Administrator

Booker Garden Apartments

No Degree - Marketing

Bronx Community College of The City University of New York

No Degree - Elementary Education

Bacone College
Marjorie Donovan