Marjorie Espiritu
Alexandria,VA
Summary
With over 20 years of experience at the World Bank and ten years of experience as a Senior Program Assistant at my current unit, I am looking to utilize my skills in project operations, including the opportunity to practice my Trust Fund accreditation. I am a seasoned collaborator, reliable in meeting needs, improving processes and exceeding requirements in a team environment. I am not just organized and dependable at managing multiple tasks, but I also bring a positive attitude to every task, always willing to take on added responsibilities to meet team goals.
Overview
43
43
years of professional experience
Work History
Senior Program Assistant
EMNF1
09.2013 - Current
- Efficient management and administration of EMNF1- MENA Unit; first point of contact for the unit.
- Manages PMs calendar, exercises sound judgment in prioritizing meetings and appointments, and ensures that effective time management, competing demands, and conflict are resolved
- Advices team on procedures and guidelines of STC/firm contract hiring; processes consultants’ TR, SOEs, banking data, and UPI requests
- Monitors project timeline; full utilization of Operations Workspace i.e., submission of required documents, announcement of review meetings; circulating comments; draft initial ISRs based on Aide Memoires, generate Pcode by creating AIS through the Operations Workspace, etc
- Event Management (workshop, conference, retreat, BBLs): – independently manages major events and learning programs in the region and at HQ
- Successfully managed risk mitigation strategies throughout projects' lifecycles by closely monitoring potential issues and implementing appropriate solutions.
- Contributed to a positive work environment by fostering strong team dynamics and providing guidance on best practices for collaborative success.
- Organized events and meetings for program staff, ensuring seamless logistics and effective communication among attendees.
- Quality control (document formatting, proofreading, editing): consolidate data/project update notes as required by the Director or VP for mission in the region or meeting with MDs, government officials, etc.; electronic submission of documents to SECBO
- Maintained comprehensive databases to track program activities, milestones, and outcomes for easy reporting and analysis.
- Drafted agendas, recorded minutes, and generated documents to facilitate meetings.
- HR (recruitment, conversion, etc.) —in-depth and up-to-date knowledge on administrative and policy guidelines in support of senior managers and team
- Provides research, copyedit and formatting of major reports for the TTL LARS/TRS Coordinator and PCard holder
- Managed both digital and physical filing systems and retrieved documents as required.
Program Assistant
MNSFP
12.2011 - 09.2013
- Provided organization and administration of the Sector Manager’s office by efficiently managing his calendar including mission travel, visa requirement and hotel booking
- Ensured that effective time management and prioritization of meetings are adhered to and that conflict and competing demands are resolved
- Ensured that briefing materials are available, relevant and current
- Coordinate with two main VPUs (FPD and MNA) on various regional and global practice meeting and served as first point of contact for the unit in the region
- Reviewed documents that require SM’s clearance/signature and ensure that Bank guidelines are followed
- Provided operational and administrative assistance to up to four high-level TTLs by coordinating and interacting with staff both in HQ and in the country offices
- Proactively drafted AIS for new projects, attend review meetings, updated documentation into the operations portal (PCN, PID, ISDS) and proactively drafted initial ISR using PAD and legal documents
- Monitored project timelines and remind team members to meet required deadlines and deliverables
- Assisted the Sector Manager in ensuring that important HR actions on staff recruitment, and conversion of appointments are acted upon in a timely manner and that Bank guidelines are followed
- Ensured confidentiality of documents and issues on HR-related matters as well as staffing issues within the Department
- Work closely with the Sr
- Executive Assistant in the MSNFP Front Office and served as primary back-up
- Provided offsite and onsite event organization for MNSFP – responsible for identifying appropriate venue, negotiating with vendors, designing program/agenda, selection of menus, etc
- Provided research, copyediting and formatting of major reports of MNSFP
- LARS, TRS, Office Space Coordinator and PCard Holder; and, Mentored new ACS and new staff on WB business processes and integration into the Department.
Program Assistant
South Asia Finance and PSD, SASFP
12.2003 - 01.2011
- Functioned as the office administrator and served as a first point of contact for the unit
- Provided support and proxy to the Sector Manager on HR issues, and ensured that important HR actions i.e., conversion/extension of appointments, recruitment, etc
- Were done in a timely manner and that Bank guidelines are adhered to
- Managed the Department’s recruitment processes including searching for sample JD, coordinating w/ HR on JobWorld contents and timing of ads; logistical arrangements for both shortlisting and interviewing committees; schedule interviews, and final selection memo
- Provided offsite and onsite logistical support for meetings, annual retreats and regional conferences
- Provided a wide range of executive and administrative assistance to the Sector Manager by managing SM’s calendar in coordination with the PA in India, coordinating the schedule of meetings, appointments and field visits, and DMT meetings
- Ensured effective time management and appropriate briefing materials for the Sector Manager
- Managed the unit’s office space, administers deployment of appropriate office equipment, and ensures proper inventory
- Handled transaction processing for SASFP and back-up TS for PREM and RM
- Oversaw major operational support around the work programs of Afghanistan, Maldives, Nepal and Pakistan
- Provided research, copyediting and formatting of major publications of the unit
- LARS/TRS/WBDocs Coordinator of the unit
- Mentored new ACS and temporary ACS.
Team Assistant
Rural Development
02.1999 - 12.2003
- Provided full administrative and operational support involving relevant tasks in the delivery of RD Unit Work Program Agreement, including managing processes and monitoring schedules related to RD Team products and tasks
- Coordinated with project stakeholders and other external counterparts on project concerns (e.g
- Supervision mission schedule, procurement, disbursement, etc.) and maintains cordial and professional relations with clients
- Prepared reports and other documents relevant to the unit and was responsible for data entry into the Bank's systems based on World Bank Group operational procedures i.e., PDS, preparation of Project Status Report (PSR) based on the Aide Memoire; and, monitoring of milestones for assigned tasks; Handled logistics for conferences, seminars, workshops and capacity-building activities
- Managed paper-flow of documents among relevant WBOM and HQ -based team members, including maintaining up-to-date documentation such as work unit project and other files (both paper and electronic); transmitted fax and photocopy documents
- Coordinated logistical requirements of team members (security clearances for out-of-town field work, vehicle, cash advance, office supplies, airline tickets, etc.) in coordination with Admin
- Participated in bi-monthly sector meetings; attended project-related activities as needed, e.g., project launching, project supervision missions, and other meetings as required
- Acted as back-up to Task Team Leader during absences: (a) responded to queries, (b) redirected to appropriate staff, (c) checked e-mail/voicemail for matters which require immediate attention
- Provided back-up support to other TAs as necessary and carried out effective mentoring to new TAs in learning their jobs
- Drafted routine correspondence and proofread and edited Bank documents making full use of shared drives and software capabilities; utilized word processing and desktop publishing skills to type complex text, reports, figures, graphs, etc
- Per Bank guidelines and distribution.
Senior Secretary, Development Cooperation
Delegation Of The European Union
11.1991 - 02.1999
- Enhanced executive productivity through comprehensive calendar management and meeting coordination.
- Managed high-level correspondence, ensuring timely responses and accurate information dissemination.
Secretary/Stenographer, Office of Capital Projects
United States Agency For International Development, USAID
03.1990 - 10.1991
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Collaborated with cross-functional teams on special projects to achieve successful outcomes within deadlines.
Executive Secretary
Abu Dhabi Gulf Hotel (Ramada International)
12.1986 - 05.1989
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
- Served as a liaison between executives, staff members, and clients to maintain effective communication channels and boost rooms and banquet sales.
Confidential Secretary, Sales & Marketing Dept.
Century Park Sheraton Hotel
01.1981 - 01.1986
- Provided exceptional customer service to clients and visitors, fostering a welcoming atmosphere that reflected positively on the company's image.
- Facilitated smooth operations within the organization by promptly addressing client inquiries to boost rooms and banquet sales of the Hotel.
Education
Bachelor of Science in Business Administration (BSBA) - Economics
University of the East (U.E.), Manila, Philippines
01.1980
Associate in Secretarial Science -
University of the East (U.E.), Manila, Philippines
01.1977
Skills
- In-depth and up-to-date knowledge of the Bank's policy, guidelines, products, and services
- Technically proficient in all Bank systems databases and MS Office packages
- Collaborates within the team and across boundaries
- Experienced in Event Planning and Management
- Document quality control processes and research
- Contribute to the unit's knowledge-sharing and learning activities (onboarding) and mentor junior A2D colleagues
- Shows initiative and makes decisions promptly within own areas of responsibility
- Possess impeccable standards of integrity when managing sensitive and confidential matters
- Ability to remain calm under pressure
- Office Management/Administration
- Operational Task Management Support
- Event Planning and Management
- Meeting facilitation
- Roadmap Planning
- Operations Support
- Information Management
- Teamwork and Collaboration
- Creative Problem-Solving
- Document Control
- Multiple Priorities Management
- Reliability
Personal Information
Title: Senior Program Assistant
Timeline
Senior Program Assistant
EMNF1
09.2013 - Current
Program Assistant
MNSFP
12.2011 - 09.2013
Program Assistant
South Asia Finance and PSD, SASFP
12.2003 - 01.2011
Team Assistant
Rural Development
02.1999 - 12.2003
Senior Secretary, Development Cooperation
Delegation Of The European Union
11.1991 - 02.1999
Secretary/Stenographer, Office of Capital Projects
United States Agency For International Development, USAID
03.1990 - 10.1991
Executive Secretary
Abu Dhabi Gulf Hotel (Ramada International)
12.1986 - 05.1989
Confidential Secretary, Sales & Marketing Dept.
Century Park Sheraton Hotel
01.1981 - 01.1986
Bachelor of Science in Business Administration (BSBA) - Economics
University of the East (U.E.), Manila, Philippines
Associate in Secretarial Science -
University of the East (U.E.), Manila, Philippines