Marjorie Gerbier
Brooklyn,NY
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
23
23
years of professional experience
Work History
Cashier
Just Salad
New York, NY
11.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Sales Associate
Hudson/LaGuardia Airport
Flushing , NY
12.2021 - 03.2022
- Operated cash register, collected payments, and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Greeted incoming customers and provided expert sales and service to drive revenue.
Medical Receptionist
Pedia Care Physicians
Brooklyn, NY
11.2019 - 01.2020
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Set up appointments for physician visits and procedures using calendar software.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Pediatrics and Allergist office with 3 providers.
Starbucks Barista
Target
Brooklyn, NY
10.2018 - 11.2019
- Brewed approximately 4 batches of coffee per 1 hour, keeping watchful eye on levels to avoid empty machines during peak shop hours.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Created hand-crafted beverages based upon customer preferences, resulting in 50% increase in sales.
- Educated customers on beverage menu items and provided samples of daily brews.
- Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Prepared more than 50 drinks per shift with high accuracy and consistently strong customer satisfaction.
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
Guest Service Representative
Target
Brooklyn, NY
10.2017 - 10.2018
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Processed merchandise returns and exchanges.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Assisted customers with store and product complaints.
- Exchanged returned merchandise for customers quickly and efficiently.
- Maintained cleanliness, neatness and organization of all areas.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Cross-trained on Self Checkout and Cashier roles in order to provide skilled back-up for customer-facing teams.
- Offered Target credit applications upon checkout, converting 5 out of 10 customers into card-holders.
- Order Pick Up
Nanny
Private Home Care
Mount Vernon, NY
03.2010 - 03.2017
- Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
- Promoted good behaviors by using positive reinforcement methods.
- Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
- Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
Receptionist
Citi Habitats
NY, NY
04.2007 - 06.2008
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Answered and directed incoming calls using multi-line telephone system.
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
- Implemented new recordkeeping and documenting systems to improve organization and traceability.
Receptionist
Health Plus Inc.
Brooklyn, NY
03.2002 - 03.2007
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Answered and directed incoming calls using multi-line telephone system.
Education
High School Diploma -
Elmont Memorial High School
Elmont, NY06-1991
Some College (No Degree) - General Studies
York College of The City University of New York
Jamaica, NYSome College (No Degree) - Paralegal
StenoType Academy
NY, NYSome College (No Degree) - Liberal Arts And General Studies
Queensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- Multi-line telephone skills
- Data entry
- Customer Service
- Microsoft Excel
- Detail oriented
- Communication Skills
- Problem Solving
- Organizational Skills
- Correspondence management
- Certified Microsoft Office Specialist
- Telephone Skills
- Organization and efficiency
- Scheduling
- Critical Thinking
- Positive Disposition
- Front desk operations
Timeline
Cashier
Just Salad
11.2023 - Current
Sales Associate
Hudson/LaGuardia Airport
12.2021 - 03.2022
Medical Receptionist
Pedia Care Physicians
11.2019 - 01.2020
Starbucks Barista
Target
10.2018 - 11.2019
Guest Service Representative
Target
10.2017 - 10.2018
Nanny
Private Home Care
03.2010 - 03.2017
Receptionist
Citi Habitats
04.2007 - 06.2008
Receptionist
Health Plus Inc.
03.2002 - 03.2007
High School Diploma -
Elmont Memorial High School
Some College (No Degree) - General Studies
York College of The City University of New York
Some College (No Degree) - Paralegal
StenoType Academy
Some College (No Degree) - Liberal Arts And General Studies
Queensborough Community College of The City University of New York
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