Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marjorie Glau

Tampa,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Aqua Shop

Tina Giset
Hollywood, FL
02.2020 - 08.2023
  • Analyzed customer feedback to improve products and services.
  • Identified opportunities for cross-selling additional products and services.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Recommended changes in products and services based on customer feedback.
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended, selected and located merchandise based on customer desires.
  • Exchanged merchandise for customers and accepted returns.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained records related to sales for store management.

Sales Manager

Ben
Hollywood, FL
05.2012 - 02.2020
  • Developed and implemented sales strategies to increase market share.
  • Established relationships with key clients, while maintaining existing customer base.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Supported sales team members to drive growth and development.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Coached, developed and motivated team to achieve revenue goals.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Created and maintained sales environment to support business objectives.
  • Performed sales consultations and educated clients on products and services.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Managed daily operations of sales department, including supervision of staff members.

Server

Bert Gallo
Hollywood, FL
02.2010 - 04.2012
  • Provided excellent customer service to ensure satisfaction.
  • Greeted guests and provided menus.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Education

High School Diploma -

Sprayberry High School
Marietta, GA
08.2001

Skills

  • Flexible and Adaptable
  • Active Listening
  • One-on-One Coaching
  • Motivational Leadership
  • Leadership and Coaching
  • Customer Service
  • Cooperative Attitude
  • Reliable and Responsible
  • Time Management
  • Client Coaching
  • Needs Assessment

References

References available upon request.

Timeline

Aqua Shop

Tina Giset
02.2020 - 08.2023

Sales Manager

Ben
05.2012 - 02.2020

Server

Bert Gallo
02.2010 - 04.2012

High School Diploma -

Sprayberry High School

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Marjorie Glau