Marjorie Smith
St. Cloud,FL
Summary
Detail-focused Title Clerk recognized for high productivity levels and efficient task completion. Skilled in document verification, data entry accuracy, and regulatory compliance, ensuring smooth title processing. Excel in time management, problem-solving, and communication, facilitating effective interaction with clients and cross-functional teams.
Overview
14
14
years of professional experience
Work History
Tag/Title Clerk
Osceola County Tax Collector
Kissimmee, FL
08.2024 - Current
- Ensured a smooth workflow by effectively managing multiple tasks simultaneously without compromising on quality or attention to detail.
- Streamlined office operations for increased productivity through effective organization and time management.
- Maintained up-to-date knowledge of DMV policies and procedures to provide accurate guidance to customers.
- Maintained professionalism in dealing with challenging situations, handling escalated concerns diplomatically and effectively.
- Collected required documents from customers for registration, applications, ensuring completeness before submission.
- Collaborated with team members to maintain a professional work environment and improve overall service quality.
- Assisted customers with license plate and registration renewals, ensuring timely compliance with state regulations.
- Handled high volumes of transactions daily, maintaining accuracy while working under pressure.
- Utilized strong communication skills to explain complex regulations clearly and concisely to diverse clientele.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Reduced wait times by promptly addressing customer inquiries and providing accurate information.
Accounting Assistant/ Scholarship Coordinator
St. Thomas Aquinas Catholic School
Saint Cloud, FL
03.2015 - 04.2023
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, employee reimbursements and statements.
- Communicated with suppliers to reconcile invoice payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Deadline management.
- Accuracy and precision.
- Multitasking Abilities.
- Organizational skills.
- Money handling.
- Decision-making.
- Professionalism.
- Record keeping.
- Professional Working.
- Ensure and maintain compliance with DOE in order to accept various scholarships.
- Maintain compliance and reports for various end of year audits.
- Responsible for collecting payment on outstanding balances.
- Maintain confidentiality in all areas of responsibility as required.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support operations.
- Coordinates school financial records of tuition and other revenue in FACTS, managing billing, collection and tracking of tuition and other accounts receivable.
- Perform all functions in timely and accurate manner.
Registered Medical Assistant
Center for Digestive and Liver Disease
Kissimmee, FL
04.2012 - 03.2015
- Billing and insurance filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Compiled necessary documents for surgical billing packages.
- Supported duties for diagnostic and technical treatment procedures such as setting up and operating special medical equipment and apparatus.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained client medical history, medication information, symptoms and allergies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Verified patient insurance coverage and collected required co-payments.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate's degree - AA in Health Services Administration
Keiser University
Tallahassee, FLSkills
- Attention to Detail
- Proactive
- Self-Motivated
- Bill Payment and Record keeping
- Administrative Support
- Customer Service
- MS Office
- Verbal Communication
- Written Communication
- Collections and Invoice Processing
- Data Entry
- Billing and Invoicing
- Microsoft Excel
- Payment Tracking Systems
- Collection Calls
- Handling Confidential Materials
- Petty Cash Disbursement
- Records Retention
- Informational School Speaking Events
- Bilingual
- Scholarship information input
- Invoices
- Receivables
- Tracking of payments
- State Audit/Accreditation evidence
- Compliance
- Filing systems
- Document verification
- Deadline management
- Accuracy and precision
- License issuance
- Vehicle registration
- Multitasking Abilities
- Organizational skills
- Money handling
- Decision-making
- Professionalism
Languages
Spanish, Intermediate, Intermediate, Intermediate
Timeline
Tag/Title Clerk
Osceola County Tax Collector
08.2024 - Current
Accounting Assistant/ Scholarship Coordinator
St. Thomas Aquinas Catholic School
03.2015 - 04.2023
Registered Medical Assistant
Center for Digestive and Liver Disease
04.2012 - 03.2015
Associate's degree - AA in Health Services Administration
Keiser University