Marjorie Guzman
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Cosmetic Coordinator
Pinski Dermatology and Cosmetic Surgery
2023.03 - Current
- Enhanced customer satisfaction by providing personalized cosmetic consultations and product recommendations.
- Increased sales revenue through effective cross-selling and upselling of beauty products and services.
- Maintained a clean, organized, and visually appealing cosmetics department to create an inviting shopping environment.
- Assisted in inventory management, ensuring optimal stock levels for high-demand items and minimizing overstock.
- Collaborated with vendors to plan promotional events, driving customer engagement and product awareness.
- Trained new team members on proper product knowledge, application techniques, and customer service standards.
- Developed strong relationships with clients by offering exceptional service, resulting in increased customer loyalty and repeat business.
- Improved store aesthetics through strategic merchandise placement and attractive visual displays showcasing featured products.
- Contributed to a positive work environment through consistent teamwork, communication, and support among colleagues.
Lead Patient Coordinator
Pinski Dermatology and Cosmetic Surgery
2018.10 - 2023.03
- Responsible for answering majority of the calls (40-50/day), scheduling appointments for both new and established patients, providing excellent customer service, triaging emergencies, checkout, reviewing treatment plans, product education, post procedure instructions
- Managing a schedule of up to 6 providers
- Some billing/coding
- Creating protocols for proper training of new employees
- Communicating and leading a staff of 8 between 2 offices to ensure new protocols are understood and followed utilizing Microsoft Word and Excel.
- Increased patient retention by providing exceptional customer service and addressing concerns with empathy and professionalism.
- Enhanced patient satisfaction by managing appointment scheduling and streamlining check-in processes.
- Negotiated contracts with vendors, securing competitive pricing and favorable terms for equipment and supplies.
- Reduced patient wait times through effective coordination of appointments, maximizing provider availability to serve more patients in a timely manner.
- Implemented electronic health record system integration to optimize workflow efficiency and improve overall practice performance.
- Assisted in the recruitment process by conducting interviews, evaluating candidates'' qualifications against job requirements, and making recommendations for hiring decisions.
- Ensured compliance with HIPAA regulations by implementing secure recordkeeping practices and training staff on proper handling of sensitive patient information.
- Boosted team morale by leading regular staff meetings to address challenges, celebrate successes, and implement new strategies for improvement.
- Coordinated continuing education opportunities for staff members, fostering a culture of continuous learning and professional growth within the organization.
- Enhanced patient experience by creating a welcoming environment through diligent attention to office appearance and cleanliness standards.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
Medical assistant
Dermatology and Aesthetics of Wicker Park
2011.02 - 2018.10
- Obtaining and documenting patient’s HPIs, assisting the doctor during the exam and documenting observations during the visit using proper medical terminology on systems like E-Clinical Works and Nextech
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Educating patients on prescribed medications and recommended products
- Setting up and assisting with sterile surgical and cosmetic procedures
- Reviewing Pre/Post instructions
- Triage messages
- Biopsy and lab results
- Phlebotomy
- Administering nbUVB and Xtrac treatments.
Medical assistant
Advanced Dermatology and Cosmetic Surgery
2008.06 - 2011.02
- Obtaining and documenting patient’s HPIs, assisting the doctor during the exam, documenting observations during the visit using proper medical terminology, educating patients on prescribed medications, setting up and assisting with small surgical procedures, educating patients on skin cancer results and scheduling excision and MOHs surgeries
- Blu-Light treatments, suture removals
- Sterilizing and packing surgical instruments.
Education
Associate Degree in Medical Assisting -
Florida Technical College
Deland, FLSkills
- Multitasking
- BiLingual
- Detailed oriented
- Organized
- Positive attitude
- Store operations
- Brand Awareness
- Merchandise planning
- Performance Analysis
- Promotions planning
Additional Information
In the length of my career, I have received multiple Google and Yelp reviews of my kindness, patience, and skills. Praised by many co-workers on my positive attitude and willingness to always help others succeed.
Communication Skills
I possess excellent verbal and written skills that will be incredibly useful for any medical documentation and communication. Clinical and administrative. Bilingual (English/Spanish).
Leadership Experience
- Board secretary for my Condo Association.
- Lead of Front Desk.
References
Available upon request.
Health and Fitness
I am a strong advocate for health wether it be internal or physical. I believe that when our bodies are well taken care, you feel better, and you do better. I like to lead by example and show how having that be a core belief anything is possible.
Languages
Spanish
Native or Bilingual
Timeline
Cosmetic Coordinator
Pinski Dermatology and Cosmetic Surgery
2023.03 - Current
Lead Patient Coordinator
Pinski Dermatology and Cosmetic Surgery
2018.10 - 2023.03
Medical assistant
Dermatology and Aesthetics of Wicker Park
2011.02 - 2018.10
Medical assistant
Advanced Dermatology and Cosmetic Surgery
2008.06 - 2011.02
Associate Degree in Medical Assisting -
Florida Technical College
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