Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

MARJORIE HERN

Salt Springs,FL

Summary

Demonstrated success in team building, leadership, and motivation, resulting in the lowest employee turnover among all Surterra Wellness locations. Adept at fostering customer relations and building strong relationships, contributing to the overall success of the company. Known for independent decision-making skills and sound judgment, positively impacting organizational success. Committed to enhancing employee engagement and boosting performance through exceptional training, monitoring, and morale-building abilities .

Overview

40
40
years of professional experience

Work History

Store Manager

Surterra
04.2022 - Current
  • Interviewed, hired and managed 10 employees with the least employee turnover company wide.
  • 11,000,000.00 in sales from the Ocala location since becoming manager in 2022.
  • Successful implementation and management of Home delivery team from our location.
  • Successful completion of yearly DOH walkthroughs with no corrections.
  • Oversee payroll and store analytics daily to ensure KPI’s on target
  • Review all employee’s personal goals ensuring employees are ready for success
  • Advancement of employee to another locations management team.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Investigate cash handling and product errors to coach employees
  • Attend all meetings as required with all managers and area manager and as requested company wide
  • Assure all customers and employees feel respected and cared for
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Question, when necessary, all things which can better the results of individuals, team and overall organization

Assistant Operations Manager

Surterra
11.2018 - 04.2022
  • Create daily KPI reports to deliver to team
  • Manager Employee relations as a HR liaison within the facility
  • Create Schedules and employee training to ensure all employee are ready for success
  • Investigate cash handling and product errors to coach employees
  • Create procedures for inventory handling and shipping

Lead Guide

Surterra
11.2018 - Current
  • Ordering supplies and change orders for the store
  • Open and Close facility as schedule
  • Stock room evaluation to provide report to AOM
  • Support all the guides in their everyday duties as well as providing support to the Assistant Operations Manager and store Operations

Medical Transcriptionist

Halifax medical center
01.2001 - 02.2018
  • Transcription of medical records
  • Overseeing 10 employees, and assigning weekly workload which included full hospital modalities, including approximately 1000 Physicians and specialties
  • Training of new employees
  • Implementation of hardware and platform updates and changes
  • Enhanced accuracy of medical records by transcribing detailed physician dictations.
  • Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
  • Attended training associated with role to improve skills and boost speed.
  • Accurately documented medical dictation to record patient care records.

Office Manager – Urology Clinic

All Children’s Hospital
02.1998 - 01.2001
  • Manager and store operations
  • Employee relations for 7 employees, scheduling for three locations
  • Payroll, payables, office finances, overseeing insurance claims and filing
  • Scheduling of surgical procedures
  • Overseeing doctor credentials and state requirements for licensure

Medical Records/Medical Transcriptionist

Florida Health Care
08.1985 - 01.1998
  • Medical records clerk
  • Filing and typing of nurse notes
  • Medical Record transcription of physician network for growing HMO facility with multiple locations
  • Lead team building groups to provide training for team of 1500 employees over multiple locations
  • Helped after hire to train new employees and physicians

Education

Some College (No Degree) - Undecided

Daytona State College
Daytona Beach, FL

High School Diploma -

Deland Sr High School
DeLand, FL
05.1984

Skills

  • Customer service
  • Problem-solving
  • Training and mentoring
  • Team motivation
  • Multitasking and organization

Hobbies and Interests

  • All things Cannabis
  • Reading
  • Family
  • Being a positive person

Timeline

Store Manager

Surterra
04.2022 - Current

Assistant Operations Manager

Surterra
11.2018 - 04.2022

Lead Guide

Surterra
11.2018 - Current

Medical Transcriptionist

Halifax medical center
01.2001 - 02.2018

Office Manager – Urology Clinic

All Children’s Hospital
02.1998 - 01.2001

Medical Records/Medical Transcriptionist

Florida Health Care
08.1985 - 01.1998

Some College (No Degree) - Undecided

Daytona State College

High School Diploma -

Deland Sr High School

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MARJORIE HERN