Marjorie Humble
Swedesboro
Summary
Adaptable professional with a proven ability to quickly learn and apply new skills in dynamic environments. Strong work ethic and effective communication skills contribute to successful client relationships and operational efficiency. Detail-oriented with extensive experience in record management and compliance, consistently delivering exceptional service. Eager to support organizational goals and enhance team performance through proactive engagement and continuous improvement.
Overview
8
8
years of professional experience
Work History
Mary Kay Independent Consultant
Self-employed
Swedesboro
03.2021 - Current
- Conducted professional client consultations to assess needs and deliver exceptional service.
- Maintained accurate records, order documentation, and coordinated inventory efficiently.
- Managed scheduling, follow-up communications, and inquiries with professionalism.
- Ensured compliance with company standards, privacy practices, and ethical guidelines.
- Utilized digital platforms to enhance client engagement and operational efficiency.
- Demonstrated strong organization and time management in an independent role.
Homeschool Educator
Self-employees
Swedesboro
01.2020 - 09.2025
- Planned and managed structured educational programs aligned with state academic standards across multiple grade levels.
- Delivered instruction, evaluated performance metrics, and adjusted learning strategies to enhance academic achievement.
- Maintained comprehensive records including curriculum plans, assessments, and compliance documentation.
- Coordinated schedules, learning resources, and instructional materials to promote continuity and efficiency.
Customer Service Representative
Saint Francis Veterinary Center of South Jersey
Swedesboro
10.2021 - 12.2021
- Managed high-volume inbound calls from pet owners, delivering clear information on services and procedures.
- Scheduled and confirmed appointments while maintaining accurate client and patient records.
- Collected and verified detailed information for medical and administrative compliance.
- Demonstrated professionalism and empathy to de-escalate client concerns effectively.
- Resolved service issues promptly to enhance client satisfaction and retention.
- Processed third-party billing claims with exceptional accuracy and attention to detail.
- Collaborated with veterinary staff to ensure seamless communication between front desk and clinical teams.
Naval Hospital Guam
Naval Hospital Guam
Tutuhan
07.2018 - 10.2018
- Maintained comprehensive patient medical records by assembling initial treatment documentation using CHCS.
- Ensured data accuracy by verifying DEERS eligibility and updating demographic information within CHCS.
- Supported patient interactions by registering beneficiaries in Q-Flow and CHCS for various appointment types.
- Retrieved and updated medical record data across multiple healthcare systems to maintain integrity.
- Scheduled medical appointments per clinic policies and TRICARE guidelines for eligible beneficiaries.
- Developed and maintained manuals and training materials for consistent departmental responses to inquiries.
- Provided courteous responses to provider and beneficiary calls, ensuring prompt follow-up on eligibility issues.
Medical Records Clerk (Volunteer)
American Red Cross
Tutuhan
03.2018 - 07.2018
- Created and maintained patient accounts for military members, dependents, civilians, and veterans.
- Delivered comprehensive administrative care focused on patients and families in multi-service healthcare settings.
- Responded promptly to provider inquiries, maintaining high standards of professionalism.
- Managed clinical documentation uploads in electronic medical record systems such as JLV and HAIMS.
- Adhered to strict confidentiality protocols in line with healthcare privacy standards.
Education
MBA - Business Administration
Kaplan University
Davenport, IA05-2017
Bachelor of Science - Health Care Administration
Kaplan University
Davenport, IA12-2014
Associate of Applied Science - Medical Assisting
Miller-Motte Technical College, SC, US
North Charleston, SC06-2006
Skills
- Client consultations and digital engagement
- Record management and compliance
- Curriculum planning and training
- Customer relationship management
- Adaptability and resilience
- Project management and organization
- Conflict resolution and problem-solving
- Cultural competence and empathy
- Effective communication
Timeline
Customer Service Representative
Saint Francis Veterinary Center of South Jersey
10.2021 - 12.2021
Mary Kay Independent Consultant
Self-employed
03.2021 - Current
Homeschool Educator
Self-employees
01.2020 - 09.2025
Naval Hospital Guam
Naval Hospital Guam
07.2018 - 10.2018
Medical Records Clerk (Volunteer)
American Red Cross
03.2018 - 07.2018
MBA - Business Administration
Kaplan University
Bachelor of Science - Health Care Administration
Kaplan University
Associate of Applied Science - Medical Assisting
Miller-Motte Technical College, SC, US