Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic
Marjorie Jean

Marjorie Jean

Program Manager
Sicklerville,NJ

Summary

Hardworking and dedicated Residential Program Manager with 5 years of experience in supporting individuals with intellectual and developmental disabilities. Expertise in creating personalized care plans, advocating for residents' rights, and collaborating with interdisciplinary teams to enhance quality of life. Proven track record in crisis management and implementing individualized care strategies to promote independence and skill development. Committed to maintaining compliance with agency regulations and fostering a safe living environment. Authorized to work in the US for any employer

A residential professional with solid foundation in managing multifaceted residential programs. Proven ability to improve operational processes and elevate client services. Known for fostering teamwork and consistently achieving results, adapting seamlessly to evolving demands. Expertise in program coordination and staff supervision with results-driven mindset.

Experienced with residential program management, focusing on enhancing service delivery. Utilizes strategic planning and leadership to optimize program performance and client outcomes. Knowledge of crisis intervention and team collaboration to maintain supportive and efficient environment.

Overview

28
28
years of professional experience
1
1
Certification
1
1

CRP

1
1

Crisis Management

Work History

Residential Program Manager

Community Access Unlimited
11.2020 - Current
  • Assist individuals create a personalized care plan
  • Help participants identify and select support options in the community
  • Ensures that required documentation is complete and is in compliance with Agency and DDD regulations and standards
  • Conduct in-home visits and monthly phone contact
  • Reviews and reevaluate service plans and hours of care as needed
  • Creates and maintains billing records for all supports provided
  • Log all support activity as required by DDD.
  • Provided direct care and support to individuals with intellectual and developmental disabilities in a residential setting
  • Assisted residents with daily living activities, including personal hygiene, meal preparation, medication administration, and household chores
  • Implemented individualized care plans to meet the unique needs of each resident
  • Promoted independence and encouraged skill development through engaging activities and community outings
  • Documented resident progress, behaviors, incidents, and medical information accurately and timely
  • Supported individuals in achieving their goals by providing guidance, encouragement, and emotional support
  • Advocated for residents' rights and facilitated their participation in decision-making processes
  • Responded promptly to emergencies or crisis situations following established protocols
  • Assisted with behavioral interventions as directed by behavior analysts or therapists
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for residents
  • Created and enforced policies and procedures to maintain a safe living environment for residents

Business Account Representative

AT&T Wireless
09.2006 - 11.2020
  • Acted as a liaison between customers and management, provided adequate resolutions to complaints, trained peers, conducted surveys, and communicated customer feedback to various teams in order to improve the overall customer experience.
  • Customer service representatives resolve customer complaints via phone, email, mail or social media, sell products and services
  • Compiled reports on overall customer satisfaction, and recommend potential products or services to management.
  • Used personal judgment to determine appropriate actions that removed or minimized BSA/fraud exposure.
  • Assisted management in compiling metrics related to fraud losses and BSA reports.
  • Responsible for training and assisting all team members with claims and handling difficult calls.

DSP (Direct Support Professional)

Arc of Union County
09.1999 - 10.2006
  • Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
  • Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
  • Promoted socialization by organizing recreational activities and outings for clients to engage in the community
  • Maintained accurate records of client progress, behaviors, incidents, and medical information
  • Collaborated with a multidisciplinary team including doctors, therapists, and case managers to ensure comprehensive care for clients
  • Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life

Administrative Assistant

H.A Development INC
07.1997 - 10.1999
  • Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
  • Coordinated and organized company events, including conferences, seminars, and team-building activities
  • Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
  • Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
  • Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
  • Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements

Education

Bachelor's degree - Business Administration

Berkeley College Woodland Park Campus
Paramus, NJ
12.2019

Associate's degree - Business Management

Middlesex County College
Edison, NJ
05.2002

Skills

  • Social work
  • Crisis management
  • Nonprofit management
  • Mentoring
  • Administrative experience
  • Communication skills
  • Team management
  • Program management
  • Supervising experience
  • Crisis intervention
  • Employee evaluation
  • Training & development
  • Management
  • Microsoft Office
  • Resident's rights
  • Working with people with developmental disabilities
  • Program development
  • Case management
  • Time management
  • Leadership
  • Positive working relationships
  • Written and verbal communication
  • Training and mentoring
  • Site inspections
  • Client advocacy
  • Regulations and compliance
  • Staff performance assessments
  • Resident support
  • Facility management
  • Payroll procedure oversight
  • New staff orientation
  • Effective customer communication
  • Medical and clinical supervision
  • Community interaction
  • Positive rapport
  • Teamwork

Certification

  • CPR Certification
  • Present
  • 1. DDD Life-Threatening Emergencies (Danielle's Law): Training on responding to life-threatening situations.
  • Prevention of Abuse, Neglect, and Exploitation: Modules covering ethical responsibilities and recognizing/reporting maltreatment.
  • CPR and First Aid Certification: Essential for emergency response and safety.
  • Medication Administration Training: For employees involved in administering medications, including storage, documentation, and error prevention.
  • Behavior Support Training: Focused on understanding and implementing behavior support plans.
  • Cultural Competence and Individual Rights: Training on respecting diversity and understanding the rights of individuals.
  • Driver's License

Awards

AHWD Certification, March 2025

Work Type

Full Time

Work Location

HybridRemote

Timeline

Residential Program Manager

Community Access Unlimited
11.2020 - Current

Business Account Representative

AT&T Wireless
09.2006 - 11.2020

DSP (Direct Support Professional)

Arc of Union County
09.1999 - 10.2006

Administrative Assistant

H.A Development INC
07.1997 - 10.1999

Associate's degree - Business Management

Middlesex County College

Bachelor's degree - Business Administration

Berkeley College Woodland Park Campus

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