Marjorie Johnson
Dacula,GA
Summary
Dedicated professional with a proven track record in administrative roles, consistently meeting company goals through organized practices and resourceful problem solving skills. Skilled in prioritizing projects, multitasking effectively, and adapting to new situations to enhance productivity. A driven individual who strives to increase efficiency and service quality across various environments. Strong work ethic and commitment to achieving project goals.
Overview
21
21
years of professional experience
Work History
Truck Dispatcher
C&S Transportation
01.2023 - Current
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with brokers through effective communication and problem-solving skills, contributing to increased business opportunities.
- Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.
Truck Dispatcher
Marley International
01.2017 - 01.2023
- Negotiate freight rates on behalf of drivers ensuring that they receive compensation above the spot rate market
- Successfully coordinate schedules of several drivers to ensure that products are picked up and delivered in a timely manner
- Manage t transportation of goods with a 99% on-time delivery rate
- Successfully resolve conflicts by communicating directly with parties involved and coming up with a solution
- Track drivers' hours to ensure they are compliant with DOT regulations
Customer Service Associate
Grainger Industrial Supply
07.2007 - 05.2009
- Maintained customer relationships by assisting with accounts and by solving problems in a practical manner that both satisfied customers and office policy
- Answered 60+ calls per day
- Created and implemented work policies that led to the improvement of work production
- Maintained records of customer interactions and transactions, documenting details of inquiries, complaints, comments, and actions taken
- Processed orders & returns according to company policy while upselling additional products & services.
Receptionist
KSNV Channel 3
05.2005 - 05.2006
- Greeted visitors in a friendly hospitable manner and provided them with assistance as needed
- Audited daily commercial list
- Successfully managed high-volume phone lines, directing calls to appropriate staff members
Assistant Manager
Sonic Drive
03.2003 - 03.2006
- Supervised staff of 10
- Oversaw daily operations and provided feedback to staff, leading to an increase in productivity
- Exceeded daily sale goals by organizing and helping employees serve customers in a timely manner
- Resolved customer complaints in a timely efficient manner
- Trained new hires on the restaurant's operations, including menu items and customer service procedures
- Helped with planning schedules and delegating assignments to meet coverage and service demand
Education
Some College (No Degree) - Communications
Southern New Hampshire University
Hooksett, NHSkills
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Microsoft Teams
- SAP
- Oracle
- Customer Service
- Complaint Resolution
- Multi-line Telephone Systems
- Data Entry
- Cross-Functional Collaboration
Timeline
Truck Dispatcher
C&S Transportation
01.2023 - Current
Truck Dispatcher
Marley International
01.2017 - 01.2023
Customer Service Associate
Grainger Industrial Supply
07.2007 - 05.2009
Receptionist
KSNV Channel 3
05.2005 - 05.2006
Assistant Manager
Sonic Drive
03.2003 - 03.2006
Some College (No Degree) - Communications
Southern New Hampshire University