Marjorie Kavanaugh

• Researched issues through identification of similar past problems and recommended most appropriate solution.
• Answered over 60 calls per shift to meet fast-paced call center demands.
• Escalated complicated customer account issues to supervisors and help desk workers.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

I answer phones, schedule jobs, distribute jobs to employees, manage jobs calendar, do invoicing and follow up with customers.

• Answered a constant flow of customer calls with up to 15 calls in queue per minute.
• Addressed and resolved customer product complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.
• Defused volatile customer situations calmly and courteously.

• Addressed and resolved customer product complaints empathetically and professionally.
• Defused volatile customer situations calmly and courteously.

• Effectively managed a high-volume of inbound and outbound customer calls.
• Answered a constant flow of customer calls with up to 20 calls in queue per minute.
• Addressed and resolved customer product complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.
• Defused volatile customer situations calmly and courteously.