Marjorie Leung
Sacramento,CA
Summary
Driven by a results-focused approach, I leveraged my expertise in Applied Behavior Analysis (ABA) and exceptional interpersonal skills at Learning Arts to significantly enhance client outcomes. My ability to work both independently and collaboratively, paired with a strong foundation in data analysis and a history of fostering positive environments across educational and customer service settings, underscores my capacity to meet and exceed employer expectations. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
4
4
years of professional experience
Work History
Classroom Assistant
ASI
09.2024 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supervised lunch periods and recess times, maintaining an orderly environment during breaks from academic workloads.
- Aided students individually or in small groups, reinforcing material taught by the teacher.
- Established positive relationships with students, fostering a supportive and inclusive classroom community.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Assisted teachers in managing class behavior, resulting in a more focused learning environment.
- Managed attendance records, ensuring accurate documentation of each student''s presence or absence from class sessions.
- Promoted a safe and nurturing atmosphere within the classroom, fostering emotional well-being among students.
- Participated actively in professional development workshops to keep abreast of new teaching strategies that could be applied within the classroom setting.
- Counted children when lined up for various activities.
- Maintained open communication channels between teachers and administrators to address any concerns regarding student performance or classroom operations effectively.
Cashier
Ross
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted in merchandising and restocking shelves to ensure product availability.
- Handled customer complaints and returns in a professional manner.
Behavior Technician
Learning Arts
03.2023 - 06.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Maintained confidentiality and adhered to ethical guidelines and professional standards.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Implement individualized treatment plans developed by Board Certified Behavior Analysts (BCBAs).
Restaurant Service
Panda Express Restaurant Group
01.2021 - 05.2023
- Consistently met or exceeded restaurant service standards for quality, speed, and professionalism in meal preparation.
- Maximized revenue opportunities by upselling premium products and services when appropriate.
- Collaborated with team members to deliver consistent, high-quality service across all client interactions.
- Assisted with taking orders, serving food, and maintaining a clean and inviting dining area.
- Memorized over 10 items to recommend to guests
- Maintain cleanliness and organization of the dining area and service stations.
- Enforced strict up to date social COVID19 restrictions to ensure everyone’s safety
- Handled customer complaints and ensured a positive dining experience.
- Worked collaboratively with kitchen staff to ensure timely and accurate orders.
- Trained new employees on restaurant policies, procedures, and customer service techniques
Restaurant Server
Kokolo Donburi
04.2021 - 11.2021
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
Education
Bachelor of Science - Health Science
California State University, Sacramento
Sacramento, CA05.2026
No Degree - Nursing
Chabot College
Hayward, CA05.2024
High School Diploma -
Castro Valley High School
Castro Valley, CA05.2022
Skills
- Educational assistance
- Classroom Organization
- Teacher Support
- Student Engagement
- Proficient in Applied Behavior Analysis (ABA)
- Data collection and analysis
- Strong communication and interpersonal skills
- Patience and empathy
- Ability to work independently and as part of a team
- Experience with electronic health records (EHR) systems
- Proficient in point-of-sale (POS) systems
- Strong numerical and cash-handling abilities
- Excellent customer service and communication skills
- Attention to detail and accuracy
- Ability to multitask and work in a fast-paced environment
- Expertise in coffee and tea preparation
- Knowledge of food safety and hygiene practices
- Team collaboration and training
Languages
Cantonese
Professional Working
Timeline
Classroom Assistant
ASI
09.2024 - Current
Cashier
Ross
06.2024 - Current
Behavior Technician
Learning Arts
03.2023 - 06.2024
Restaurant Server
Kokolo Donburi
04.2021 - 11.2021
Restaurant Service
Panda Express Restaurant Group
01.2021 - 05.2023
Bachelor of Science - Health Science
California State University, Sacramento
No Degree - Nursing
Chabot College
High School Diploma -
Castro Valley High School
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