Marjorie Lillis
Manassas,VA
Summary
Highly effective Assistant General Manager with over 6 years of management experience, specializing in team development, generating sales revenue increase, and maintaining superior client satisfaction. I am consistently striving to be and do better, while motivating my team to do the same. While I have been thriving and moving my way up within the food and beverage industry, my passion is in the sports industry. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
United Fitness
06.2022 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
ASSISTANT FOOD & BEVERAGE DIRECTOR
ClubCorp / Dominion Valley Country Club
01.2020 - Current
- Directly managing full-service restaurant, bar, as well as all banquets and events
- Coaching, inspiring, and counseling employees to be the best team members possible
- Hiring, Training, Scheduling and Overseeing team of 20-plus food & beverage staff
- Conducting pre-shift meetings with staff to train and communicate daily expectations
- Place food and beverage orders with vendors, organize and rotate product
- Place maintenance and service calls when needed
- Knowledgeable in food safety, FDA & USDA regulations, and health department expectations.
FIELD DIRECTOR
International Senior Softball Association (ISSA)
01.2017 - Current
- Work directly alongside ISSA owner to manage softball tournaments of 200 teams
- Organize and schedule game times, while coordinating with umpires
- Checking players in for each game and tournament
- Assist with rules and issues that arise on the field during play
- Ensuring games and tournaments run on time.
BANQUET MANAGER
Toll Brothers / Dominion Valley Country Club / Belmont Country Club
01.2017 - 01.2020
- Hold weekly BEO Meetings to communicate event details to the banquet team
- Hiring, Training, Scheduling and Overseeing a team of 15-plus banquet staff
- Conducting pre-event Staff Meetings with FOH and BOH to ensure a smooth event timeline
- Placing linen and event rental orders, while maintaining vendor relationships.
EVENT MANAGER
Bristow Manor Weddings and Events
01.2016 - 01.2017
- Hiring, Training, Scheduling and Overseeing a team of 15-plus banquet staff
- Head weekly BEO Meetings to communicate event details to banquet team
- Conducting pre-event Staff Meetings with FOH and BOH to ensure a smooth event timeline.
ASSISTANT BANQUET CAPTAIN
Bristow Manor Weddings and Events
01.2015 - 01.2016
- Coordinated and managed wedding ceremonies, receptions and event banquets
- Manage all front-of-house event set up and break down
- Maintained food and equipment inventories
- Verified BEO's, special needs, and event itineraries.
Education
High School Diploma -
Bishop O'Connell High School
Arlington, VA06.2012
ASSOCIATE OF SCIENCE - Sports and Exercise Science
NOVA Community College
Manassas, VA01.2015
Skills
- Event Management
- Staff Scheduling
- Team Leadership
- Time Management
- Ability to Solve Problems
- Guest Service & Support
- Effective Verbal & Written Communication
- Point of Sale
- Microsoft Outlook / Word / Excel
- Cater Pro Software
- Staff hiring
- Strategic planning skill
Hobbies and Interests
- Softball
- Golf
- Soccer
- Basketball
Timeline
Assistant General Manager
United Fitness
06.2022 - Current
ASSISTANT FOOD & BEVERAGE DIRECTOR
ClubCorp / Dominion Valley Country Club
01.2020 - Current
FIELD DIRECTOR
International Senior Softball Association (ISSA)
01.2017 - Current
BANQUET MANAGER
Toll Brothers / Dominion Valley Country Club / Belmont Country Club
01.2017 - 01.2020
EVENT MANAGER
Bristow Manor Weddings and Events
01.2016 - 01.2017
ASSISTANT BANQUET CAPTAIN
Bristow Manor Weddings and Events
01.2015 - 01.2016
High School Diploma -
Bishop O'Connell High School
ASSOCIATE OF SCIENCE - Sports and Exercise Science
NOVA Community College
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