Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Marjorie Lugo Soto

Clermont

Summary

Professional with extensive experience in guest service and housekeeping at Disney's Saratoga Springs Resort. Demonstrated ability to enhance client satisfaction through efficient cleaning techniques and strong organizational skills. Proven track record in fast-paced environments, excelling in multitasking and time management. Committed to delivering exceptional service and achieving company goals through effective communication and teamwork.

Overview

25
25
years of professional experience

Work History

Disney's Saratoga Springs Resort

Housekeeping and Custodial
Orlando
11.2018 - 06.2025
  • Ensured cleanliness and tidiness of assigned rooms, providing a welcoming environment for guests.
  • Executed thorough cleaning tasks, including dusting, vacuuming, mopping, and changing linens.
  • Implemented efficient cleaning techniques to complete tasks promptly while maintaining high standards.
  • Restocked room supplies, such as toiletries and linens, to enhance guest satisfaction.
  • Collaborated with front desk team to prioritize room assignments based on guest preferences.
  • Responded swiftly to guest inquiries regarding housekeeping services, resolving issues effectively.
  • Inspected cleaned rooms to verify proper sanitation and adherence to hotel standards.
  • Trained new housekeeping staff on cleaning techniques and hotel policies for optimal performance.

Amazon

Stocker
Orlando
06.2020 - 02.2021
  • Stocked shelves efficiently to maintain product availability and visibility.
  • Organized inventory to ensure easy access and accurate product placement.
  • Collaborated with team members to optimize restocking processes and workflow.
  • Utilized inventory management systems to track stock movements accurately.
  • Implemented safety procedures while handling equipment and merchandise daily.
  • Stocked shelves with newly arrived products.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Organized storage areas for efficient use of space.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Compared merchandise invoices to items actually received.

Global Video Relay Service (VRS)

Customer Service Representative
Arecibo
05.2015 - 10.2018
  • Provided technical support and installation for products to ensure optimal functionality.
  • Promoted products through effective customer service interactions.
  • Delivered customer service training to enhance team performance and product knowledge.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Global VRS offers VRS services using ASL, English, and Spanish, with a particular emphasis on serving the Deaf and DeafBlind communities.

Quailty Living Home Care

Care Home to People of Advanced
Trujillo Alto
08.2012 - 01.2013
  • Facilitate personal care for elderly, managing dietary needs, hygiene, and various tasks
  • Assisted clients with daily living activities and personal care needs.
  • Maintained a clean, safe, and organized living environment for clients.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Improved patient outlook and daily living through compassionate care.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Laundered clothing and bedding to prevent infection.
  • Followed care plan and directions to administer medications.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.

Purple Communication , Inc.

Customer Service Representative
Guaynabo
10.2008 - 02.2011
  • Delivered exceptional customer service to ensure client satisfaction and loyalty.
  • Provided technical support for product installations in customers' homes.
  • Installed products efficiently, ensuring optimal functionality and user experience.
  • Assisted customers with troubleshooting issues to enhance product performance.

United State Postal Services

Casual Clerk
San Diego
10.2006 - 02.2007
  • Place the mail in right zip code boxes
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Use the machine to make sure the mails go to right zip code areas

United State Postal Services

Customer Service Represenative
San Sebastian
01.2003 - 01.2005
  • Work with customers to order items from the Postal Office.
  • Weigh the boxes and various sizes of envelopes for customers.
  • Handle the credit cards, cash, and checks.

Public Housing Administration

Office Clerk Aid
Aguadilla
05.2002 - 07.2002
  • Received rent checks from tenants and issued corresponding receipts.
  • Supported team members with data entry tasks to streamline office operations.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Prepared invoices for customers based on their orders and payment terms.
  • Prepared daily reports by filing folders and typing necessary documentation.
  • Completed deposit slips and processed deposits at the bank.

Northwest Consortium

Office Clerk Assistant
San Sebastian
05.2000 - 07.2000
  • Filed client forms promptly, ensuring accuracy in job seekers' appraisals for Job Service Manager.
  • Managed extensive workload on PC to process job openings and match candidates effectively.
  • Processed daily reports, correspondence, and mail while maintaining updated and corrected files.

Education

Diploma -

Patria Latorre High School
San Sebastian, PR
01.2003

Some College (No Degree) - Accounting

Interamerican University of PR in Aguadilla
Aguadilla, PR

Certification - American Sign Language

University of Puerto Rico
Aguadilla, PR

Skills

  • Typing speed 60 wpm
  • Room cleaning
  • Guest service
  • Organizational skills
  • Computer skills
  • General accounting knowledge
  • Pressure management
  • Independent work and communication skills
  • Corporate experience
  • Professional demeanor
  • Data entry: Microsoft Word, Excel, PowerPoint, Publisher
  • Computer software proficiency
  • Compassionate care
  • Flexible and adaptable
  • Friendly, positive attitude
  • Elderly care
  • Housekeeping tasks
  • Disability support
  • PPE usage
  • Inventory organization
  • Equipment handling
  • Barcode scanning
  • Warehouse operations

References

Available upon request.

Languages

Spanish
Native/ Bilingual
American Sign Language
Native/ Bilingual
English
Professional

Timeline

Amazon

Stocker
06.2020 - 02.2021

Disney's Saratoga Springs Resort

Housekeeping and Custodial
11.2018 - 06.2025

Global Video Relay Service (VRS)

Customer Service Representative
05.2015 - 10.2018

Quailty Living Home Care

Care Home to People of Advanced
08.2012 - 01.2013

Purple Communication , Inc.

Customer Service Representative
10.2008 - 02.2011

United State Postal Services

Casual Clerk
10.2006 - 02.2007

United State Postal Services

Customer Service Represenative
01.2003 - 01.2005

Public Housing Administration

Office Clerk Aid
05.2002 - 07.2002

Northwest Consortium

Office Clerk Assistant
05.2000 - 07.2000

Diploma -

Patria Latorre High School

Some College (No Degree) - Accounting

Interamerican University of PR in Aguadilla

Certification - American Sign Language

University of Puerto Rico

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Marjorie Lugo Soto