Marjorie Marmo
Alexandria,VA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 24 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
17
17
years of professional experience
Work History
ADMINISTRATIVE OPERATIONS AND MANAGEMENT
WASHINGTON NUTRITION AND COUNSELING GROUP/ CAPITOL CONTOURS
01.2021 - Current
- Contributed to the growth of the company by providing excellent customer service and fostering positive relationships with clients and vendors.
- Implemented new office policies that resulted in increased efficiency across departments.
- Collaborated with cross-functional teams on various projects to achieve company goals more effectively.
- Prepared detailed reports on departmental performance metrics that informed executive decision-making processes.
- Maintained accurate records of employee attendance, vacation time, and personal days for payroll processing.
- Assisted in the recruitment process for new hires by reviewing resumes, conducting screenings, and scheduling interviews.
- Handled sensitive information with discretion, maintaining confidentiality at all times while adhering to company guidelines.
- Developed training materials for new employees to ensure a smooth onboarding process and consistent procedures across teams.
- Maintained strong client relationships by coordinating with billing department resolving billing disputes quickly and professionally.
- Streamlined the collections process for faster debt recovery and reduced delinquencies.
Business Operations Manager
Old Town Massage Center
01.2016 - 01.2020
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Fostered a positive work environment that supported employee engagement and retention.
- Oversaw day-to-day business operations.
- Ensured timely payroll processing and accurate recordkeeping for all crew members.
- Increased brand awareness by developing and implementing creative social media campaigns.
General Manager
Glynn Jones Salon and Spa
01.2008 - 01.2016
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Coordinated employee schedules, payroll and new hire training. Editing of handbooks.
- Organized education opportunities
- Inventories
Education
Skills
- I have held positions in various areas such as bank/Credit Union, Retail, Salon and spa management, Massage Center Management, and currently, Mental Health/Nutrition and body contouring practice billing assistance and management Proficient on multiple platforms and CRM, an independent worker with strong multitasking abilities, well organized initiative taker and researcher
Timeline
ADMINISTRATIVE OPERATIONS AND MANAGEMENT
WASHINGTON NUTRITION AND COUNSELING GROUP/ CAPITOL CONTOURS
01.2021 - Current
Business Operations Manager
Old Town Massage Center
01.2016 - 01.2020
General Manager
Glynn Jones Salon and Spa
01.2008 - 01.2016
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