Marjorie McKenna
Avondale,AZ
Summary
Experienced with program coordination, project management, and stakeholder engagement. Utilizes strategic planning and execution to ensure project milestones are met. Knowledge of fostering team collaboration and enhancing operational processes to achieve optimal results.
Overview
12
12
years of professional experience
Work History
Program Specialist
Arizona Department of Administration, GSD
02.2019 - Current
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Evaluated program operations, successes, and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive client relationships.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
- Served as a liaison between management and staff, effectively communicating company policy and procedure updates.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Front Desk Agent/Hotel Night Auditor
Quality Inn and Suites - Goodyear
05.2015 - 05.2016
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Part Time Store Merchandiser
ATA Merchandising
03.2013 - 03.2015
- Analyzed sales data to identify underperforming products or categories, devising targeted merchandising plans for improvement.
- Clients were Fry's, Safeway, Food City - Clip Strip Management
- Streamlined inventory management for improved product availability and turnover rates.
Education
No Degree - Business Management
Western Governors University
Remote11.2025
Skills
- Project management
- Office administration
- Report preparation
- Proactive mindset
- Project coordination
- Standard operating procedures
- Process improvements
- Training coordination
- Resource management
- Data management
Timeline
Program Specialist
Arizona Department of Administration, GSD
02.2019 - Current
Front Desk Agent/Hotel Night Auditor
Quality Inn and Suites - Goodyear
05.2015 - 05.2016
Part Time Store Merchandiser
ATA Merchandising
03.2013 - 03.2015
No Degree - Business Management
Western Governors University
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