Marjorie Metayer-Verneau
New York,NY
Summary
PROFESSIONAL SUMMARY
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Administrative Assistant | 2015 – Present
Mount Sinai Health System, Employee Health Services Department
New York, NY
10.2015 - Current
- Managed scheduling for health assessments and screenings, optimizing resource allocation and reducing wait times.
- Developed and maintained electronic filing systems, enhancing data retrieval efficiency and confidentiality.
- Supported onboarding processes by preparing new hire documentation, fostering seamless integration into the organization.
- Led initiatives to streamline communication between departments, enhancing collaboration and support services for employees.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Coordinated employee health appointments and maintained scheduling for multiple departments.
- Managed confidential employee health records using electronic health record systems.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.'
Data Analyst II | 2013 – 2015
Mount Sinai Hospital – Employee Health Services Department
New York, NY
07.2013 - 09.2015
- Analyzed employee health data to identify trends and improve wellness programs.
- Developed comprehensive reports using Excel and Tableau for strategic decision-making.
- Collaborated with cross-functional teams to streamline data collection processes.
- Conducted statistical analyses to evaluate program effectiveness and optimize resources.
- 30 incoming calls, emails and faxes per day from customers.
Membership Coordinator ▪ 2006 – 2013
Prospect Park YMCA
New York, NY
08.2006 - 06.2013
- Coordinated member onboarding processes to enhance retention and engagement.
- Developed and implemented membership programs to drive participation and satisfaction.
- Managed membership inquiries, ensuring timely resolution of issues and concerns.
- Collaborated with staff to streamline communication and support member needs effectively.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Coordinated membership enrollment processes, ensuring accuracy and efficiency in data management.
- Developed and implemented member engagement initiatives to enhance community involvement.
- Managed approximately 35 calls, emails, and faxes from employees.
Education
Bachelor of Arts - Health Services Administration
New York City College of Technology
Brooklyn, NY06-2028
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
New York, NY06-2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- File organization
- Customer and client relations
- AS400
- Multi-line phone proficiency
- Dedicated team player
- Deadline oriented
- Professional and mature
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Administrative Assistant | 2015 – Present
Mount Sinai Health System, Employee Health Services Department
10.2015 - Current
Data Analyst II | 2013 – 2015
Mount Sinai Hospital – Employee Health Services Department
07.2013 - 09.2015
Membership Coordinator ▪ 2006 – 2013
Prospect Park YMCA
08.2006 - 06.2013
Bachelor of Arts - Health Services Administration
New York City College of Technology
Associate of Arts - Liberal Arts
Borough of Manhattan Community College