Marjorie Mitchell
Fountain,FL
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
11
11
years of professional experience
Work History
Insurance Specialist
Teleperformance USA
07.2023 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Maintained high standards of customer service by building relationships with members.
- Utilized in-depth knowledge of insurance policies and regulations to accurately assess members needs and recommend suitable coverage options
- Demonstrated exceptional customer service skills by promptly addressing members inquiries and resolving any issues related to insurance.
- Assisted members in resolving issues and answering insurance inquiries in a timely and professional manner
- Maintained a high level of satisfaction by actively listening to customer concerns and providing empathetic support.
Customer Service Representative
Maximus
10.2019 - 05.2023
- Tier 2 Agent with Marketplace
- WFH since 2020
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Submitting any Tier 2 escalations
Front Desk Receptionist
Sleep Inn Hotel
02.2017 - 11.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Front Desk Receptionist
Wingate Hotel
10.2016 - 07.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Retail Sales Associate
Rue 21
04.2013 - 11.2016
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Rutherford High School
Panama City, FL2006
Skills
Types 40 WPM
Fast Thinking
Professional
Persuasive Speaking Skills Problem-Solving
Computer Literacy
Strong Communication Skills Patience
Positive attitude, empathy and high energy
Timeline
Insurance Specialist
Teleperformance USA
07.2023 - Current
Customer Service Representative
Maximus
10.2019 - 05.2023
Front Desk Receptionist
Sleep Inn Hotel
02.2017 - 11.2019
Front Desk Receptionist
Wingate Hotel
10.2016 - 07.2017
Retail Sales Associate
Rue 21
04.2013 - 11.2016
High School Diploma -
Rutherford High School