Summary
Overview
Work History
Education
Skills
Affiliations
Traveling
Timeline
Generic
Marjorie Moore

Marjorie Moore

Port St. Lucie,Fl.

Summary

Sharp Assistant Restaurant Manager focused on increasing patronage and boosting revenues. Offering exemplary food safety skills and team development skills.

Overview

27
27
years of professional experience

Work History

Hulla & Co
05.2012
  • Grand Turk, Turks & Caicos Islands
  • Ensure co-ordination between Project Office, the Contracting Authority and the Beneficiary
  • Organize administration and logistics associated with organization of Training Programs
  • Maintain office accounts and ensure first level administrative control of Project’s expenses and ensure monthly financial reports are checked ad approved by Head Office
  • Maintain tidy and organized Project Files for ease of reference and access
  • Maintain consistent organization of Project Server and supervise backups
  • Collect all Project outputs from Experts, format documents, if required and submit in a timely manner
  • Maintain office equipment, control of office supplies and supervision of office support and cleaning services
  • Liaise with visiting International Experts, organize accommodation, air travel, meetings and itineraries.

Office and Human Resource Manager

Marjorie Moore
08.1992

Assistant Restaurant Manager

Club Med Sandpiper Bay
08.2020 - Current
  • Guarantee the application of standards and ensure an optimal customer experience
  • Apply and enforce the restaurant manager's organization
  • Allocate consumables and PMH products
  • Alert the restaurant manager about the need for laundry, consumables and
  • PMH
  • Check the setting up of tables before/during and after the services
  • Control the dressing and decoration of buffets to enhance the value of kitchen services
  • Be present during the service and welcome GMs to restaurants
  • Supervise the restaurant team during the various stages of the service
  • Control the quality, speed, service and clearing of tables during service
  • Ensure the promotion of wines on the menu;
  • Control the execution of the task schedule
  • Replace the Restaurant Manager in case of absence

Customer Service Representative

Uniform Advantage
09.2017 - 08.2020
  • Check the application of H.A.C.C.P method and the health and safety rules;
  • Alert the restaurant manager to non-compliance with the implementation of the
  • H.A.C.C.P
  • Method and health and safety rules by restaurant teams;
  • Ensure the maintenance and preservation of premises, equipment and materials;
  • Transmit to technical services malfunctions and damage observed in restaurants;
  • Respect and control the application of personal hygiene and clothing rules;
  • Apply procedures for closing the activity
  • Ensure the reception, implementation and integration of GO/GEs in your department
  • Define personal objectives and support his team or its affiliates, and evaluate them
  • Supervise and lead in a transversal logic
  • Implement and comply with HR procedures and have them validated by your own manager
  • Manager by proximity: show, train and enforce
  • Be exemplary through his visibility among teams and customers, Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build rapport and engage customers by going the extra mile
  • Keep records of all conversation in the company’s database in a comprehensible way
  • Frequently attend educational seminars and training classes to improve knowledge and performance level
  • Meet personal/ream qualitative and quantitative targets
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively.

Compliance Specialist

Marjorie Moore – Resume
09.2014 - 09.2017
  • Maintain an effective program that has been designed to prevent, monitor and detect areas of non-compliance and to ensure that corrective measures are taken to correct in a timely manner to fully meet compliance requirements
  • Collaborate with all departments ensuring that full compliance is adhered to at all times
  • Responsible for the daily review of Rosalind’s Front Page Tickler to use as a guideline in monitoring that Care Managers are notified of new assignments and weekly visits and/or telephone calls
  • Responsible for maintaining the Care Manager's Overview, in an effort of streamlining non-compliance with weekly activities and ensuring that all
  • Assessments are completed in an effort of collecting full monthly compensations
  • Collect data to identify root cause of problems
  • Manage the day-to-day operations of the Compliance Department
  • Responsible for ensuring the accurate information is recorded on the monthly
  • CMO sheets and disseminated to the Care Managers to assist in ensuring that they are in compliance
  • Report non-compliant issues to the responsible persons in a timely manner.

Ticketing / Sales Agent

Choice Airways, Grand
05.2012 - 08.2014
  • Sale of airline seats
  • Ensure seats were not over-sold
  • Answer inquiries regarding flight schedules
  • Escort and Greet passengers on departure and arrival
  • Prepare Flight Declarations
  • Prepare and file Passenger and Cargo Manifests with the appropriate agencies
  • Prepare daily/weekly Transaction Reports
  • Maintain accurate financial statement

Office and Human Resource Manager

Turks & Caicos Department of Tourism
08.1996 - 12.2010
  • Tourist Board) – Grand Turk, Turks & Caicos
  • Islands
  • Assist the Board in recruiting suitable staff to fill vacant positions
  • Respond to all job applications in a timely manner, arrange interviews of prospective candidates as and when required
  • Assist in the implementation of staff orientation programs
  • Assist the Training Unit in securing suitable training programs for staff on an ongoing basis
  • Assist Department Heads with annual Performance Appraisals
  • Responsible for the effective and efficient day to day running of the Board’s
  • Head office
  • Responsible for the supervision of all non-management and subordinate staff
  • Manage all travel arrangements (national and international) to conform to the
  • Board’s mandate
  • Record and Manage annual vacation leave and all other categories of leave and to ensure that the Board’s policy as it relates to leave, is adhered to
  • Prepare monthly Management Reports and ensure that the Director received same in a timely manner
  • Ensure that staff condition, policies and procedures are consistently updated with changing times, maintained and adhered to
  • Overall responsibility for the effective and efficient operation of the Board’s
  • Head office
  • Organize on the Board’s behalf, the recruitment, orientation, career development, planning, appointment and separation of all employees
  • Co-Ordinate the Board’s Human Resource policies
  • Worked closely with the Training Department to secure suitable training programs for employees nationally, regionally and internationally
  • Responsible for the procurement of adequate office supplies
  • Perform secretarial duties when required
  • Record and maintain all contractual agreements undertaken by the Board pg
  • 3 of 5, Grand Turk, Turks & Caicos
  • Islands
  • Served in the capacity of Personal Secretary to the Board of Directors and
  • Accounts Officer.

Education

35 w.p.m.) - (Pitman – Elementary Level Passes -

50 w.p.m.) - (Pitman – Advanced Level Passes) Short Term Certificate Courses -

Management Skill Development -

Pace University

pg. 4 of 5 -

Supervisory Management (Public Service -

Marjorie Moore

Unit – Grand Turk -

Leadership & Motivational Training (Caribbean Tourism Org. – -

Management of Service Quality Training (Caribbean Tourism -

Org. – St. Kitts

Human Resource Management Course (Caribbean Tourism Org. – -

Human Resource Management Course (Caribbean Tourism Org -

B.V -

B.A. - Business & Human Resource Management

Cranbourne University, T.C.I
2005

Certificate Course in Business Accounting & Into to Computers -

Turks & Caicos Islands Community College
1998

High School Diploma -

Helena J. Robinson High School, C.I
1976

Skills

  • System/Office Administration Communication (Written & Verbal) Customer Service Data Entry and
  • Documentation Multitasking Prioritizing Tasks Initiative & Problem Solving Abilities Dependability Front
  • Office Operations Computer Literacy Business Writing Human Resource Management Meeting/Event
  • Planning Initiative & Problem Solving Abilities Dependability Advance Time Management Skills Attentive
  • To Details Resourceful Professional and Mature Dedicated Team Player Strong Interpersonal Skills
  • Technical Skills
  • Advance Microsoft Office Suites
  • Operating Systems

Affiliations

Dedicated management/administrative support professional with over 30 years of experience. I am familiar with Microsoft Word, Excel and other internet applications, able to learn new programs, if required. Detail oriented, meticulous, dependable with an uncompromising work ethic. I am a keen listener with strong interpersonal skills. I strive to understand the clients’ need and provide exceptional results.

Traveling

Love to visit new places

Timeline

Assistant Restaurant Manager

Club Med Sandpiper Bay
08.2020 - Current

Customer Service Representative

Uniform Advantage
09.2017 - 08.2020

Compliance Specialist

Marjorie Moore – Resume
09.2014 - 09.2017

Hulla & Co
05.2012

Ticketing / Sales Agent

Choice Airways, Grand
05.2012 - 08.2014

Office and Human Resource Manager

Turks & Caicos Department of Tourism
08.1996 - 12.2010

Office and Human Resource Manager

Marjorie Moore
08.1992

35 w.p.m.) - (Pitman – Elementary Level Passes -

50 w.p.m.) - (Pitman – Advanced Level Passes) Short Term Certificate Courses -

Management Skill Development -

Pace University

pg. 4 of 5 -

Supervisory Management (Public Service -

Marjorie Moore

Unit – Grand Turk -

Leadership & Motivational Training (Caribbean Tourism Org. – -

Management of Service Quality Training (Caribbean Tourism -

Org. – St. Kitts

Human Resource Management Course (Caribbean Tourism Org. – -

Human Resource Management Course (Caribbean Tourism Org -

B.V -

B.A. - Business & Human Resource Management

Cranbourne University, T.C.I

Certificate Course in Business Accounting & Into to Computers -

Turks & Caicos Islands Community College

High School Diploma -

Helena J. Robinson High School, C.I

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