Marjorie Ocampo
Montgomery,United States
Summary
Dedicated HR professional with a strong background in Human Resources, recruitment, and customer service. Skilled in full-cycle recruitment, onboarding, and data management with proven expertise in enhancing HR process efficiencies. Adept at building positive client and candidate relationships, and maintaining accurate personnel records. Recognized for excellent organizational skills, attention to detail, and the ability to work effectively in fast-paced environments. Proficient in Microsoft Office Suite, with a commitment to delivering high-quality service and operational excellence
Overview
9
9
years of professional experience
Work History
Human Resources Assistant
Wind Creek Casino & Hotel
Wetumpka, AL - 40hrs/week - $41,000/year
06.2023 - Current
- Accurately input and update personnel data in automated systems, supporting data integrity for personnel actions, including onboarding, salary adjustments, organizational changes, time tracking, and terminations
- Maintain and organize personnel folders and office files, ensuring records comply with Wind Creek Hospitality standards and are securely prepared for transfer when required
- Review and verify data entries to ensure conformance with federal regulations, contacting necessary sources to resolve discrepancies and obtain missing information as needed
- Assist in onboarding new employees, providing a comprehensive overview of benefits, and ensuring the accurate completion of employment documentation
- Support pre-employment activities, including document completion and maintenance of the entry in Great Plains to streamline recruitment and placement efforts
- Conduct and process background checks and complete required documentation for employment verifications
- Provide specific information on personnel matters—such as insurance, retirement, 401(k), and compensation - by consulting commonly used regulations and instructions to deliver accurate guidance
- Actively contribute to enhancing HR process efficiencies, particularly in onboarding and employee status changes, by developing streamlined workflows and practices
- Collaborate on projects related to compensation, HRIS (Human Resources Information Systems), and benefits, ensuring adherence to Wind Creek Hospitality guidelines and objectives
- Utilize office software (Microsoft Office Suite, including PowerPoint, Word, Access, and Excel) to create, manage, and present HR data, delivering strong administrative support in an office setting
Direct Hire Recruiter
Spherion Staffing & Recruiting
Montgomery, AL - 40hrs/week - $45,000/year
06.2021 - 01.2023
- Conducted full-cycle recruitment for a variety of roles for our client GKN Aerospace, including sourcing, screening, interviewing, and onboarding candidates
- Developed and maintained strong relationships with not only GKN but several clients to understand their staffing requirements and delivered suitable candidates
- Utilized various recruiting tools, job boards, and social media platforms to attract high-quality candidates and maintain a robust talent pipeline
- Managed candidate communications throughout the hiring process, providing guidance, feedback, and ensuring a positive experience
- Conducted reference checks, extended offers, and coordinated onboarding activities to ensure smooth transitions for new hires
- Worked closely with the HR team to improve recruitment strategies and ensure compliance with employment laws and company policies
- Processed and conducted thorough background checks on candidates to ensure compliance with client standards and regulatory requirements
- Successfully filled high-demand roles within specified timeframes, achieving a 95% fill rate across client requisitions and ensuring timely staffing solutions for GKN Aerospace
- Recognized by clients for excellent candidate quality, leading to increased client retention and additional recruitment requests, particularly from GKN Aerospace
- Maintained a high candidate acceptance rate by effectively communicating role expectations and company culture, achieving a 90% offer acceptance rate
Supervisor
Sol Restaurante Mexicano & Taqueria
Montgomery, AL - 40hrs/week - $40,000/year
05.2018 - 06.2021
- Supervised daily operations in a high-volume environment, maintaining a 95%+ customer satisfaction rating through efficient service and consistent food quality
- Managed and trained a team of 10+ kitchen and front-of-house staff on food safety, customer service, and workflow, resulting in a 20% reduction in service errors
- Monitored inventory levels, streamlined ordering processes, and reduced waste by 15% through proactive stock management, keeping the kitchen fully supplied at all times
- Ensured compliance with health and safety regulations, achieving top inspection scores and maintaining a clean, organized environment
- Resolved customer complaints with a focus on service recovery, leading to increased repeat customer visits and a positive community reputation
- Collaborated with management to design seasonal menus and special promotions, which boosted monthly revenue by 10%
Cashier
The Fresh Market
Montgomery, AL - 40hrs/week - $25,000/year
05.2016 - 05.2018
- Maintained knowledge of products and weekly ad items throughout the store and worked across departments to assist guests
- Created a hospitable shopping experience by merchandising and stocking our products and specialty items throughout the day, while also making sure nearby guests were assisted
- Gathered shopping carts from the parking lot and assist in general housekeeping duties throughout the store
- Presented self professionally, including adhering to uniform standards
- Delivered exceptional customer service by efficiently processing transactions and assisting customers with product inquiries
- Handled cash, credit, and other payment methods accurately, ensuring precise transactions and balancing the register at the end of each shift
- Maintained a clean, organized, and welcoming checkout area to enhance the customer experience
- Assisted in bagging groceries and managing items carefully to meet store quality standards
- Demonstrated strong communication and multitasking skills to support customer satisfaction during peak hours
- Consistently received positive customer feedback, contributing to a 98% customer satisfaction score within the store
Education
Bachelor's degree - Business Management
Faulkner University
Montgomery, AL, United States12.2025
High school diploma or equivalent -
Charles Henderson High School
Troy, AL, United States05.2018
Skills
- Data Management
- Personnel Records Management
- Process Improvement
- Microsoft Office Suite
- Document Management
- Full-Cycle Recruitment
- Employee Onboarding
- Customer Service & Communication
- Team Management
- Conflict Resolution
- Inventory Management
- Quality Control
- Client Relationship Building
- Cash Handling & POS Operations
- Communication
- Multitasking
References
- Gregory Ocampo, United States Air Force, DAF Police Officer, 334-314-6348
- Sarah Smothers, Lockheed Martin, Senior Project Engineer, 334-672-0619
- Tyra Pierson, United States Army, 334-538-4681
- Patrick Hart, Mobis, IT Administrator, 334-531-9134
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Human Resources Assistant
Wind Creek Casino & Hotel
06.2023 - Current
Direct Hire Recruiter
Spherion Staffing & Recruiting
06.2021 - 01.2023
Supervisor
Sol Restaurante Mexicano & Taqueria
05.2018 - 06.2021
Cashier
The Fresh Market
05.2016 - 05.2018
Bachelor's degree - Business Management
Faulkner University
High school diploma or equivalent -
Charles Henderson High School
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