Marjorie Page
Brooklyn,NY
Summary
Well-qualified, experienced and self-motivated Manager with proven success in improving operations and problem solving. Highly proficient in building lasting relationships with customers and team members to further company goals. Ready to take on new and exciting professional challenges.
Overview
6
6
years of professional experience
Work History
Property Manager
AIRBNB | VRBO | LODGIFY
05.2021 - Current
- Kept properties in compliance with local, state and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on housing issues.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Developed and implemented marketing strategies to increase occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Handled tenant complaints promptly and appropriately, calling in security, repairmen, and other support services.
- Maintained positive tenant relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve tenant concerns and promote loyalty.
Office Director
Liberty Tax Service
11.2017 - Current
- Responded proactively and positively to rapid change.
- Analyzed financial records to verify accuracy of tax returns.
- Maintained compliance by adhering to current tax laws and regulations.
- Worked both independently and collaboratively in a team environment.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Responded to customer calls and emails offering excellent support and tailored recommendations to address needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Arts - Counseling Psychology
Medgar Evers College of The City University of New York
Brooklyn, NY05.2011
Skills
- Verbal and Written Communication Skills
- Client Relations and Retention
- Managing Files and Records
- Customer Service Expertise
- Strong Organization
- General Accounting
- Team Collaboration
- Staff Management
- Critical Thinking
- Microsoft Office
Languages
Haitian Creole
Professional Working
Timeline
Property Manager
AIRBNB | VRBO | LODGIFY
05.2021 - Current
Office Director
Liberty Tax Service
11.2017 - Current
Associate of Arts - Counseling Psychology
Medgar Evers College of The City University of New York
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