Marjorie Peralta

• Managed heavy multi-line phone calls, providing prompt and efficient assistance.
• Organized and scheduled appointments, optimizing daily operations.
• Oversaw the handling of mails and packages, ensuring timely distribution.
• Maintained a clean and organized office environment for enhanced efficiency.
• Responsible for inventory management and ordering of office supplies.
• Demonstrated excellent customer service skills, addressing client needs promptly.
• Proficient in filing and organizing documents, ensuring easy retrieval.
• Ran errands efficiently, contributing to overall office productivity.
• Assisted both existing and new clients, ensuring a positive experience.
• Utilized QuickBooks for accurate and timely financial transactions.
• Managed Accounts Payable (AP) and Accounts Receivable (AR) processes.
• Executed social media advertising strategies to enhance brand visibility.
• Notary services, providing a valuable additional skill.
• Generated invoices and created proposals, showcasing strong business acumen.

• Managed heavy multi-line phone calls, providing timely and effective assistance.
• Systematically filed paperwork, ensuring easy retrieval and organization.
• Demonstrated proficiency in data entry, maintaining accuracy and efficiency.
• Responsible for handling mails and packages, ensuring prompt distribution.
• Skillfully inputted and resolved complaints, managing situations with tact and professionalism.
• Possessed knowledge of office supplies, ensuring a well-equipped work environment.
• Proficient in computer programs, including Microsoft Office, for efficient data management and analysis.

• Provided exceptional customer service to all clients, ensuring a positive experience.
• Verified eligibility criteria for clients in a thorough and accurate manner.
• Managed heavy phone call volume, handling inquiries and providing timely assistance.
• Organized and scheduled appointments, optimizing operational efficiency.
• Effectively dispatched transportation services, coordinating logistics seamlessly.
• Handled both inbound and outbound mail, ensuring prompt and accurate correspondence.
• Maintained cleanliness of common areas and front desk, creating a welcoming environment.
• Prepared coffee for clients and coworkers, contributing to a hospitable atmosphere.
• Managed office supplies, ensuring availability for day-to-day operations.
• Filed documents systematically, facilitating easy retrieval and organization.
• Executed various errands efficiently, contributing to overall office productivity.
• Ensured accurate input and verification of all documents for compliance and record accuracy.

• Proficient in delivering exceptional customer service through both in-person interactions and phone calls.
• Successfully managed sales processes, demonstrating strong interpersonal and communication skills.
• Maintained accurate and up-to-date vehicle inventory, ensuring efficient customer assistance.
• Executed effective social media marketing strategies to enhance brand visibility and engagement.
• Demonstrated proficiency in Microsoft Office and Excel for streamlined data management and analysis.
• Processed payments accurately and efficiently, showcasing strong financial management capabilities.
• Updated customer information promptly to ensure accurate records and personalized service.
• Handled labeling, mailing, emailing, and texting tasks to facilitate effective communication and outreach.
• Consistently provided fast and responsive assistance to customers, contributing to overall satisfaction and loyalty.

• Entered vehicle and tow details accurately into TowLogic, ensuring precise record-keeping.
• Efficiently dispatched multiple calls to drivers, optimizing response times and service efficiency.
• Managed office equipment and handled heavy multi-line phone calls, maintaining professional communication.
• Ensured proper documentation from customers and properties, guaranteeing compliance and accuracy.
• Proficiently processed invoices and payments, showcasing strong financial management skills.
• Reported tows to metro authorities, ensuring adherence to regulatory requirements.
• Assisted property managers with towing service needs, maintaining positive client relationships.
• Kept service agreements for private properties updated, ensuring contractual compliance and client satisfaction.