Marjorie Perez
Telecommunicator
South Daytona,FL
Summary
Dynamic and results-oriented Telecommunicator with a proven track record at Volusia Sheriffs Office. Excelled in analyzing complex data and managing high-stress situations, ensuring swift emergency response through expert dispatching and clear communication. Skilled in telephony and deescalation, significantly improved response effectiveness. Demonstrated exceptional teamwork and problem-solving abilities, enhancing public safety and operational efficiency.
Overview
18
18
years of professional experience
6
6
Certifications
Work History
Telecommunicator
Volusia Sheriffs Office
08.2006 - 02.2024
- Analyzed and interpreted complex data from multiple sources.
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
- Kept calm under pressure, efficiently handling multiple incoming calls simultaneously during peak hours.
- Ensured compliance with departmental policies and procedures while managing sensitive information on each call.
- Contributed to public safety by swiftly managing non-emergency calls, freeing up resources for critical situations.
- Streamlined communication between departments, ensuring efficient coordination during emergencies.
- Reduced miscommunications by providing clear and concise instructions to responders in high-pressure scenarios.
- Handled specialized communication systems such as TTY/TDD devices for assisting hearing-impaired callers, ensuring equal access to emergency services.
- Assisted in the training of new telecommunicators, sharing expertise on best practices for successful call management and dispatching procedures.
- Maintained high-quality records of all dispatched calls for future reference and analysis.
- Improved overall response efficiency by continually updating knowledge on local geography and street names.
- Demonstrated empathy and professionalism when dealing with distressed callers, guiding them through potentially life-saving actions until help arrived.
- Developed strong rapport with field personnel, fostering teamwork in emergency situations.
- Collaborated with team members to develop strategies for improving overall telecommunicator performance, resulting in increased response effectiveness.
- Facilitated interdepartmental collaboration by acting as a liaison between various emergency services agencies.
- Attended regular training sessions to stay current with the latest technologies used in emergency telecommunications systems.
- Managed radio communications between dispatch center and responding units during major incidents or events.
- Assisted first responders in locating incident scenes through accurate and timely relay of information.
- Answered phone calls and responded to customer emails.
- Enhanced emergency response times by effectively prioritizing and dispatching emergency calls.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
Skills
Knowledge Base
Certification
CPR
Timeline
CPR
10-2024
PST - Public Safety Telecommunicator
10-2024
EMD - Emergency Medical Dispatch
10-2024
CTO - Communications Training Officer
10-2024
CFR - Certified First Responder
10-2024
NCIC/FCIC Certification
10-2024
Telecommunicator
Volusia Sheriffs Office
08.2006 - 02.2024
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