Marjorie Perez
Telecommunicator
South Daytona,FL
Summary
Dynamic and results-oriented Telecommunicator with a proven track record at Volusia Sheriffs Office. Excelled in analyzing complex data and managing high-stress situations, ensuring swift emergency response through expert dispatching and clear communication. Skilled in telephony and deescalation, significantly improved response effectiveness. Demonstrated exceptional teamwork and problem-solving abilities, enhancing public safety and operational efficiency.
Overview
18
18
years of professional experience
6
6
Certifications
Work History
Telecommunicator
Volusia Sheriffs Office
08.2006 - 02.2024
- Analyzed and interpreted complex data from multiple sources.
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
- Kept calm under pressure, efficiently handling multiple incoming calls simultaneously during peak hours.
- Ensured compliance with departmental policies and procedures while managing sensitive information on each call.
- Contributed to public safety by swiftly managing non-emergency calls, freeing up resources for critical situations.
- Streamlined communication between departments, ensuring efficient coordination during emergencies.
- Reduced miscommunications by providing clear and concise instructions to responders in high-pressure scenarios.
- Handled specialized communication systems such as TTY/TDD devices for assisting hearing-impaired callers, ensuring equal access to emergency services.
- Assisted in the training of new telecommunicators, sharing expertise on best practices for successful call management and dispatching procedures.
- Maintained high-quality records of all dispatched calls for future reference and analysis.
- Improved overall response efficiency by continually updating knowledge on local geography and street names.
- Demonstrated empathy and professionalism when dealing with distressed callers, guiding them through potentially life-saving actions until help arrived.
- Developed strong rapport with field personnel, fostering teamwork in emergency situations.
- Collaborated with team members to develop strategies for improving overall telecommunicator performance, resulting in increased response effectiveness.
- Facilitated interdepartmental collaboration by acting as a liaison between various emergency services agencies.
- Attended regular training sessions to stay current with the latest technologies used in emergency telecommunications systems.
- Managed radio communications between dispatch center and responding units during major incidents or events.
- Assisted first responders in locating incident scenes through accurate and timely relay of information.
- Answered phone calls and responded to customer emails.
- Enhanced emergency response times by effectively prioritizing and dispatching emergency calls.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
Skills
Knowledge Base
Telephony
Voice and Data Technology
Multi-line Telephone Systems
Deescalation
Inbound Customer Service
Dispatching field personnel
Prioritizing calls
Updating logs
Verifying coverage
Problem-Solving
Excellent Communication
Decision-Making
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Good Telephone Etiquette
Written Communication
Multitasking Abilities
Critical Thinking
Data Entry
Interpersonal Communication
Analytical and Critical Thinking
Dependable and Responsible
Attention to Detail
Certification
CPR
Timeline
CPR
10-2024
PST - Public Safety Telecommunicator
10-2024
EMD - Emergency Medical Dispatch
10-2024
CTO - Communications Training Officer
10-2024
CFR - Certified First Responder
10-2024
NCIC/FCIC Certification
10-2024
Telecommunicator
Volusia Sheriffs Office
08.2006 - 02.2024