Gladis Pineda
Kissimmee,FL
Summary
Obtain a job as a customer representative where I can use my exceptional interpersonal and Bilingual communication skills to resolve customer issues and foster a create a relationship between the customers and the organization.
Overview
18
18
years of professional experience
Work History
Retail Sales Associate- Manager on Duty
DDS DISCOUNT
08.2013 - Current
- Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well maintained and efficiently merchandised to standards
- Safeguards confidential information, cash and credit card information, and merchandise
- Cashier
- Processed returned merchandise according to company policies.
- Relieve other staff on their breaks
- Supervise all team members on sale floor as well as Loss Prevention staff
- Managing inventory
- Assisting with Store Resets according to company guidelines
- Demonstrated knowledge of store products and services.
- Assisted in training new employees on proper use of equipment and safety protocols.
Housekeeping Supervisor
TAN TRAVEL COMPANY
Orlando, FL
02.2006 - 03.2013
- Supervise vacation homes/condos prior to cleaning and after
- Conduct quality control checks to ensure work meets established standards
- Assisting with updating/creating spreadsheets of inventory of vacation units
- Ensuring guest satisfaction at the end of their stays
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Responded promptly to maintenance requests from guests or staff members.
Education
Certification - Business Administration
Marta Gregg Institute
San Pedro Sula01.1978
Skills
- Guest Service
- Customer service
- Computer literacy
- Time management
- Documentation review
- Leadership
- Microsoft word
- Microsoft excel
- Supervising Experience
- Customer Service Recovery
- Cash Handling
- Inventory Control
- Visual Merchandising
- Housekeeping Management
- Training & Development
- Regulatory Compliance
- Phone Etiquette
- Time Management
- Teamwork
- POS system operations
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Retail Sales Associate- Manager on Duty
DDS DISCOUNT
08.2013 - Current
Housekeeping Supervisor
TAN TRAVEL COMPANY
02.2006 - 03.2013
Certification - Business Administration
Marta Gregg Institute
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