Marjorie Puckett

Senior Customer Service Representative

Safelite Auto Glass

Albuquerque, New Mexico

01.2017 - Current

Assisted customers with inquiries and product information.
Processed customer orders and returns efficiently.
Maintained accurate records of customer interactions.
Collaborated with team members to resolve customer issues.
Utilized company systems to track service requests promptly.
Provided feedback on common customer concerns to management.
Educated customers on product features and benefits effectively.
Handled escalated situations with professionalism and care.
Consulted with customers regarding needs and addressed concerns.
Handled difficult situations with tact, diplomacy, and professionalism.
Responded promptly to inquiries from customers about products or services.
Resolved escalated customer complaints in a timely manner.
Assisted customers by answering questions, addressing concerns and providing current account information.
Managed incoming calls from customers while providing exceptional service.
Educated customers about products, pricing and policies to address and resolve issues.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Met and exceeded performance goals to support long-term company growth and market dominance.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
Ensured compliance with applicable laws and regulations related to customer service.
Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Provided top quality control and eliminated downtime to maximize revenue.