Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marjorie Santos

Addison

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

20
20
years of professional experience

Work History

Server/Head Hostess

Ekko Lounge
05.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server/Head Hostess

Abuelo's Restaurant
06.2021 - 06.2023
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Sales/Owner

Dreamsfit Nutrition
10.2019 - 06.2021
  • Greeted Customers upon entrance with amazing welcoming energy.
  • Processed payments (cash handling)
  • Print daily reports while revising account payable
  • Prepare beverages and Food on menu
  • Implemented marketing strategies to increase brand awareness and attract new customers to increase sales.
  • Ordered inventory including but not limited to cleaning products, food, plates & utensils etc
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company sales goals.

Night Audit

Marriott Hotel
10.2011 - 06.2017
  • Responsible for properly checking Guests into the hotel
  • Processed payments (cash handling)
  • Print daily reports while revising account payable
  • System turn over
  • Generate list of upcoming guests.

Assistant Analyst

Dependable Credit Corp.
03.2010 - 02.2011
  • Responsible for data entry and confidential company log
  • Processed employment and residence verification
  • Prepared budget for potential clients trying to get an auto loan
  • Responsible outgoing/inbound phone calls to all new customers
  • Prepare power point presentation for end of month sales profits.

Administrative Assistant

Santiago Auto Mall Corp
01.2009 - 03.2010
  • Responsible submitting customer's application to banks and finding the appropriate bank for the client based on the bank's requirements
  • Filed all data based into computer and filing cabinets
  • Assisted all customers with questions via email/ telephone
  • Assistant Financer
  • Provided Customers with full presentation of extended Warranties
  • Assisted Customers with the signing for bank loans
  • Filed out all motor vehicle paper work and submitted it to DMV.

Assistant Financier

J M Hyundai
09.2007 - 12.2008
  • Provided Customers with full presentation of extended Warranties
  • Assisted Customers with the signing for bank loans
  • Filed out all motor vehicle paper work and submitted it to DMV
  • Gave Customer's welcome package and vehicle keys to purchase vehicle.
  • Excellent communication skills, both verbal and written.

Concierge/Sales

Continental Guest Services
06.2006 - 08.2007
  • Assisted guests with booking city attractions and general information. Responsible for selling attraction packages.
  • Sold on sight best available seats for sold out and non sold out Broadway shows.
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations and other activities.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.

Supervisor

Travel Trader
03.2004 - 06.2006
  • Accountable for managing payroll
  • Responsible for updating weekly employee schedule
  • Filled orders for supplies and inventory of store
  • Received merchandise for several locations
  • Counted out nightly and weekly deposits to the bank.

Education

High School Diplomat -

Christopher Columbus High School
Bronx, NY
06.2006

Skills

  • Active Listening
  • Customer Service
  • Product Upselling
  • Sales expertise
  • Inbound/Outbound phone calling
  • Problem-solving abilities
  • Critical Thinking
  • Payment Processing
  • Account updating

Timeline

Server/Head Hostess

Ekko Lounge
05.2023 - Current

Server/Head Hostess

Abuelo's Restaurant
06.2021 - 06.2023

Sales/Owner

Dreamsfit Nutrition
10.2019 - 06.2021

Night Audit

Marriott Hotel
10.2011 - 06.2017

Assistant Analyst

Dependable Credit Corp.
03.2010 - 02.2011

Administrative Assistant

Santiago Auto Mall Corp
01.2009 - 03.2010

Assistant Financier

J M Hyundai
09.2007 - 12.2008

Concierge/Sales

Continental Guest Services
06.2006 - 08.2007

Supervisor

Travel Trader
03.2004 - 06.2006

High School Diplomat -

Christopher Columbus High School

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Marjorie Santos