Summary
Overview
Work History
Education
Skills
Contact
Personal Information
Hobbies and Interests
Languages
Certification
Accomplishments
Timeline
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Marjorie Schepens

Marjorie Schepens

5315 Sycamore Villas Drive,Philippines

Summary

AIMING FOR A FULL TIME POSITION IN A COMPANY THAT SERVES A GREATER CHALLENGE, BETTER BENEFITS FOR MY FAMILY AND THE OPPORTUNITY TO CONTRIBUTE EFFECTIVELY TO THE SUCCESS OF THE COMPANY WITH MY ABILITIES AND HARVESTED LEARNINGS.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Call Center Representative Team Manager

Touchstones Outsourcing Inc.
09.2021 - 09.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Housekeeping and Laundry Attendant

EMO Language Study
01.2020 - 07.2021
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.

Food Service Attendant

Nonki Japanese Restaurant
03.2016 - 11.2019
  • Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.
  • Promoted special menu items to customers, increasing sales revenue for targeted dishes or beverages.
  • Complied with all federal and state regulations regarding food safety and waste disposal.
  • Performed routine maintenance tasks such as sweeping floors, cleaning utensils, wiping down surfaces, ensuring a pristine workspace at all times.
  • Maintained a clean and sanitary dining environment for patrons, ensuring adherence to health and safety standards.
  • Reduced wait times for guests by efficiently managing seating arrangements during peak dining hours.
  • Supported kitchen staff with food preparation tasks for streamlined service during peak hours.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Cashier

Colonnade Supermarket
06.2014 - 02.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Vocational Degree - Hotel And Restaurant Services Technology

Bohol College of Science And Technology
Loon Bohol
03.2014

Skills

  • COMMUNICATION
  • CRITICAL THINKING
  • MEMORIZATION
  • COORDINATION
  • MICROSOFT OFFICE

Contact

Phone Number: 713 410-5221

Email Address: marjoriecbdi@gmail.com

Personal Information

  • Date of Birth: March 23,1994
  • Nationality: Filipino
  • Marital Status: Married

Hobbies and Interests

  • Reading
  • Cooking
  • Listening Musics
  • Cleaning

Languages

English
Professional Working
Filipino
Native or Bilingual
Visaya
Native or Bilingual

Certification

National Certificate NCII of Housekeeping

National Certificate NCII of Food And Beverage

National Certificate NCII of Bartending

Certificate of Recognition for participating Bartending Competition

Certificate of Recognition for participating the Values Orientation Workshop and Seminar

Certificate of Appreciation for active participating Campaign Bohol Young Leaders Empowerment

Certificate of Recognition for participated the Recollection 2014

Accomplishments

  • Achieved Result through effectively helping with Task.
  • Perfect Attendance of the year Nonki Japanese and Restaurant
  • Perfect Attendance of the year Touchstones Outsourcing Inc.
  • Loyalty Award Touchstones Outsourcing Inc.

Timeline

Call Center Representative Team Manager

Touchstones Outsourcing Inc.
09.2021 - 09.2024

Housekeeping and Laundry Attendant

EMO Language Study
01.2020 - 07.2021

Food Service Attendant

Nonki Japanese Restaurant
03.2016 - 11.2019

Cashier

Colonnade Supermarket
06.2014 - 02.2016

Vocational Degree - Hotel And Restaurant Services Technology

Bohol College of Science And Technology

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