Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marjorie Short

Ponca City,OK

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Highly organized and efficient receptionist/scheduler with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

1
1
year of professional experience

Work History

Scheduler/Receptionist

Stolhand-Wells Group
Ponca City, OK
12.2023 - 05.2025
  • Scheduled calls for Plumbing, Electrical and Hvac
  • Clearant
  • Quickbooks
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Created, updated, and monitored project schedules for multiple departments.
  • Performed data entry into computer systems for tracking purposes.
  • Coordinated with other departments regarding resources needed for specific projects.
  • Maintained accurate records of all tasks completed by the team.
  • Worked closely with project managers to prioritize tasks according to importance and urgency levels.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Scheduled and confirmed appointments.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Answered phones and routed voicemails to respective employees.
  • Participated in credit and collections activities.
  • Scheduled on Fieldedge
  • Mircrosoft Excel
  • Gmail
  • Google Calendar
  • Dispatched techs
  • Encouraged and improved cross-department internal communication.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Received and distributed mail, letters and packages.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Monitored office supplies inventory and placed orders when necessary.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Compiled data from various sources into organized reports for management review.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Updated and recorded customer or client information to maintain accounts.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Education

High School Diploma -

Shidler High School
Shidler, OK
05-2004

Skills

  • Project scheduling
  • Data entry
  • Customer service
  • Appointment setting
  • Attention to detail
  • Strong work ethic
  • Schedule verification
  • Schedule coordination
  • Multi-line telephones

Timeline

Scheduler/Receptionist

Stolhand-Wells Group
12.2023 - 05.2025

High School Diploma -

Shidler High School
Marjorie Short
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