Summary
Overview
Work History
Education
Skills
Timeline
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Marjorie Sicard

Newport News,VA

Summary

Hardworking Lead bringing 2 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. Skilled Housekeeping Supervisor adept at managing services of [Size] hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments.

Overview

14
14
years of professional experience

Work History

Lead Housekeeper

Christopher Newport University
Newport News, VA
01.2019 - Current
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Managed laundry sorting, washing, drying and ironing.
  • Completed schedules, shift reports and other business documentation.
  • Polished glass surfaces and windows.

Assistant Store Manager

Tiny Gaint
Newport News, VA
02.2018 - 01.2019
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.

Assistant Manager

Dunkin' Donuts
Oxford, MA
04.2004 - 05.2014
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.

Education

High School Diploma -

Doherty Memorial High School
Worcester, MA
06.1995

Skills

  • Inventory Restocking
  • Room and Public Space Cleaning
  • COVID-19 Safety Procedures
  • Head Counts
  • CDC Sanitation Guidelines
  • Guest Service and Support
  • Wall and Ceiling Cleaning
  • Department Coordination
  • Trash Collection and Disposal
  • Health Standards Compliance
  • Staff Management
  • Cart Stocking and Organization

Timeline

Lead Housekeeper

Christopher Newport University
01.2019 - Current

Assistant Store Manager

Tiny Gaint
02.2018 - 01.2019

Assistant Manager

Dunkin' Donuts
04.2004 - 05.2014

High School Diploma -

Doherty Memorial High School

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Marjorie Sicard