Recent proactive graduate with foundational knowledge in Human Services and Mental health that have hands-on experience gained through academic projects and internship as a Case Management Aide in a social services organization. Ability to work independently and as part of a strong team, willingness to learn, problem-solving, and time-management skills. Prepared to start career in the Human Services Field and make meaningful contributions with commitment and drive.
Work History
Case Management Aide -Internship
LaguardiaCares Organization
10.2024 - 12.2024
Answered and managed incoming and outgoing calls while documenting messages for distribution to office staff.
Directed clients with basic financial needs to various social agencies as well as in programs to help maintain self-esteem and general wellness.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Worked effectively in fast-paced environments.
Maintained database systems to track and analyze operational data.
Evaluated customer needs and feedback to drive product and service improvements.
Collected, arranged, and input information into database system.
Participate in Food drives and distributions.
Security Officer
Wisdom Protective Services
01.2019 - 01.2021
Secured premises and personnel by patrolling property, monitored surveillance equipment; inspected buildings, equipment, and access points; permitted entry.
Maintained environment by monitoring and setting building and equipment controls.
Completed reports by recording observations, information, occurrences, and surveillances activities; interviewed witnesses by obtaining signatures.
Assisted organization's stability and reputation by complying with legal requirements.
Contributed to team efforts by accomplishing related results as needed.
Office Assistant
Nassau Community College
01.2014 - 03.2014
Organized office and assist associates in ways that optimized procedures.
Sorted and distributed communications in a timely manner.
Created and updated records ensuring accuracy and validity of information.
Scheduled and planned meetings and appointments.
Monitored level of supplies and re-ordered when necessary.
Coordinated with other departments to ensure compliance with established policies.
Maintained trusting relationships with suppliers, customers and colleagues.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Prepared and edited documents to produce precise, accurate and professional communication.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
Associate of Arts - Human Services And Mental Health
LaGuardia Community College
Long Island City, NY
02-2025
Skills
Scheduling
Spreadsheet tracking
Research
Package delivery
Interpersonal and social skills
Microsoft Office Suite
Verbal and written communication
Quality control
Recordkeeping
Dependable and reliable
Team collaboration
Record preparation
Quick learner
Telephone etiquette
Report writing
Initiative
Computer skills
Teamwork and collaboration
Operations support
Languages
Creole
Native or Bilingual
English
Full Professional
Certification
U.S Department of Health and Human services Office Of Minority Health. Online Certification.
Healthy Choices and Community Changes Certification.
Promoting Healthy Choices and Community Changes Certification.
Timeline
Case Management Aide -Internship
LaguardiaCares Organization
10.2024 - 12.2024
Security Officer
Wisdom Protective Services
01.2019 - 01.2021
Office Assistant
Nassau Community College
01.2014 - 03.2014
Associate of Arts - Human Services And Mental Health
Financial Resources Management (FRM) at Pan American Health Organization/World Health Organization (PAHO/WHO)Financial Resources Management (FRM) at Pan American Health Organization/World Health Organization (PAHO/WHO)
Senior WASH Project Lead (Infrastructure & Constr) at International Organization for Migration (IOM)Senior WASH Project Lead (Infrastructure & Constr) at International Organization for Migration (IOM)