Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Marjorie Smith

Kissimmee

Summary

Proactive and goal-oriented professional with a successful track record of managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals and seek professional challenges. Utilizes interpersonal skills, excellent time management, and problem-solving abilities. Known for reliability, adaptability, and a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Remains optimistic and enthusiastic about meeting new people.

Overview

13
13
years of professional experience

Work History

Tag AndTitle Clerk

Osceola County Tax Collector
08.2024 - Current
  • Ensured a smooth workflow by effectively managing multiple tasks simultaneously without compromising on quality or attention to detail.
  • Streamlined office operations for increased productivity through effective organization and time management.
  • Maintained up-to-date knowledge of DMV policies and procedures to provide accurate guidance to customers.
  • Maintained professionalism in dealing with challenging situations, handling escalated concerns diplomatically and effectively.
  • Collected required documents from customers for registration applications, ensuring completeness before submission.
  • Collaborated with team members to maintain a professional work environment and improve overall service quality.
  • Assisted customers with license plate and registration renewals, ensuring timely compliance with state regulations.
  • Handled high volumes of transactions daily, maintaining accuracy while working under pressure.
  • Utilized strong communication skills to explain complex regulations clearly and concisely to diverse clientele.
  • Performed routine data entry or document management.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Reduced wait times by promptly addressing customer inquiries and providing accurate information regarding fees and requirements.

Accounting Assistant/Scholarship Coordinator

St. Thomas Aquinas Catholic School
03.2015 - 04.2023
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, employee reimbursements and statements.
  • Communicated with suppliers to reconcile invoice payments.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable. Code bank deposits and receipt processing.
  • Ensure and maintain compliance with DOE in order to accept various scholarships
  • Maintain compliance and reports for various end of year audits.
  • Responsible for collecting payment on outstanding balances.
  • Maintain confidentiality in all areas of responsibility as required
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Gathered and organized materials to support operations.
  • Coordinates school financial records of tuition and other revenue in FACTS, managing billing, collection and tracking of tuition and other accounts receivable
  • Perform all functions in timely and accurate manner.

Registered Medical Assistant

Center For Digestive And Liver Disease
04.2012 - 03.2015
  • Promoted office efficiency
  • Billing and insurance filing.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Compiled necessary documents for surgical billing packages.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Collected pertinent data and calculations to aid physician in interpreting results
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
  • Taught patients about medications, procedures, and care plan instructions
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Obtained client medical history, medication information, symptoms, and allergies
  • Liaised with patients and addressed inquiries, appointment requests and billing questions
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Verified patient insurance coverage and collected required co-payments
  • Performed medical records management, including filing, organizing and scanning documents

Education

FPC Certified ; QBCU Certified - Accounting

UCF
08.2023

Associate of Arts - Health Services Administration

Keiser University
11.2019

Skills

  • Attention to Detail
  • Proactive and Self-Motivated
  • Bill Payment and Record keeping
  • Administrative Support
  • Customer Service
  • MS Office
  • Verbal and Written Communication
  • Collections and Invoice Processing
  • Data Entry
  • Billing and Invoicing
  • Microsoft Excel
  • Payment Tracking Systems
  • Collection Calls
  • Handling Confidential Materials
  • Petty Cash Disbursement
  • Records Retention
  • Informational School Speaking Events To Assist Families Applying For Scholarships
  • Bilingual School Tours
  • Responsible for Scholarship information input, invoices, receivables and tracking of payments
  • State Audit/Accreditation evidence prepared annually
  • Worked with Dept of Education Compliance
  • Filing systems
  • Document verification
  • Deadline management
  • Accuracy and precision
  • License issuance
  • Vehicle registration
  • Multitasking Abilities
  • Organizational skills
  • Money handling
  • Decision-making
  • Professionalism
  • Record keeping

Affiliations

Volunteer at Autism Society of Greater Orlando

Volunteer at Nathaniel's Hope

Youth Leader of Our Lady of Perpetual Help, S. Ozone Park, NY

Youth Leader- Jovenes De Valor, Brooklyn, NY



Languages

Spanish
Professional Working

Timeline

Tag AndTitle Clerk

Osceola County Tax Collector
08.2024 - Current

Accounting Assistant/Scholarship Coordinator

St. Thomas Aquinas Catholic School
03.2015 - 04.2023

Registered Medical Assistant

Center For Digestive And Liver Disease
04.2012 - 03.2015

Associate of Arts - Health Services Administration

Keiser University

FPC Certified ; QBCU Certified - Accounting

UCF

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Marjorie Smith