Summary
Work History
Overview
Education
Skills
Certification
Timeline
Generic

Marjorie Thorne

Atlanta,GA

Summary

Dedicated and results driven professional with over 10 years of experience in sales, transportation, and customer service. Proven track record of managing teams, driving revenue growth, and delivering outstanding customer experiences in fast-paced environments. Skilled in leadership, operations, and client relations with a strong ability to adapt to new challenges.

Work History

CDL Shuttle Bus Driver

Delta Airlines (Unifi Services)
Atlanta, GA
11.2023 - Current
  • Safely transport Delta Airlines passengers and employees across airport facilities.
  • Provide courteous customer service and assist passengers with special needs.
  • Maintain compliance with safety regulations and DOT requirements.
  • Ensure timely and reliable transportation in a high-volume environment.

Delta & Uber Curbside

Unifi
Atlanta, GA
2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.

Airport Passenger Agent/Customer Service Agent

Unifi Services
Atlanta, GA
06.2025 - 12.2025
  • Support Delta Airlines customers with check-in, boarding, and special assistance.
  • Deliver excellent service while resolving passenger inquiries and concerns.
  • Coordinate with airline staff to ensure smooth operations and on-time departures.
  • Represent Delta Airlines professionally to enhance the customer experience.
  • Managed baggage handling procedures, ensuring compliance with safety regulations and timely delivery.
  • Assisted in resolving passenger inquiries, contributing to improved service quality and issue resolution.
  • Enhanced customer satisfaction by providing timely and accurate information regarding flight schedules, boarding procedures, and luggage requirements.
  • Assisted passengers with special needs, ensuring a comfortable and seamless travel experience for all customers.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Escorted handicapped passengers from terminal to aircraft.
  • Monitored security and maintained operational protocols.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.

District Manager

Atlanta, GA
07.2014 - 12.2023
  • Directed district-wide operations, including sales performance, staffing, and customer satisfaction.
  • Consistently exceeded sales targets through strategic planning, team development, and performance coaching.
  • Trained and mentored sales associates, improving productivity and retention.
  • Implemented marketing and promotional strategies to increase revenue.
  • Oversaw budget management, forecasting, and inventory control.

Overview

2027
2027
years of professional experience
1
1
Certification

Education

High School Diploma - undefined

Howard Career Center

Skills

Leadership & Team Development

Sales & Revenue Growth Strategies

Customer Service Excellence

Transportation & CDL Safety Compliance

Conflict Resolution & Problem-Solving

Operations & Process Management

Strong Communication & Interpersonal Skills

Certification

  • CDL (Commercial Driver’s License) – Valid
  • First Aid, CPR, Customer Service Training, etc.

Timeline

Airport Passenger Agent/Customer Service Agent

Unifi Services
06.2025 - 12.2025

CDL Shuttle Bus Driver

Delta Airlines (Unifi Services)
11.2023 - Current

District Manager

07.2014 - 12.2023

High School Diploma - undefined

Howard Career Center

Delta & Uber Curbside

Unifi
2025 - Current

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Marjorie Thorne