Open To Work
Marjorie Vernio
Work Preference
Summary
Dedicated sales professional with a strong record in exceeding sales goals and providing exceptional customer service. Expertise in relationship building and post-sales support ensures client satisfaction and retention. Committed to maintaining high professionalism while addressing customer concerns effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Purewick Sales representative-Remote
Beckton and Dickinson
Franklin Lakes
05.2021 - 05.2026
- Articulated benefits of Purewick system, detailing features and comprehensive knowledge of equipment use and maintenance.
- Conducted initial and follow-up calls on prospective leads, identifying and addressing customer concerns throughout the process.
- Consistently maintained professionalism on all calls, ensuring positive customer interactions.
- Meet or exceed monthly department sales goals as established by Sales management.
- Adhere to phone activity/compliance standard to include Medicare guideline, HIPAA, ACW, and minimum call volumes.
Sales agent
Infinity Sales Group
Boca Raton
11.2018 - 10.2020
- Utilized effective sales techniques to engage and convert new and existing customers.
- Prepared and delivered sales presentations to attract and retain clients.
- Established and nurtured relationships to enhance customer loyalty.
- Taking inbound sales calls for various companies such as Dish Network, HughesNet, Geek Squad.
- Strive to improve customer satisfaction through excellent customer service.
- Proactively identified tasks and completed them without supervision.
Customer care Specialist
Conduent/Pharmaceutical Company
Boca Raton
12.2017 - 01.2018
- Answered nearly 100 calls daily, providing support and information to patients.
- Executed accurate and timely data input on all consumer contacts, adhering to database parameters and correspondence guidelines.
- Composed accurate communication prompts for clarity.
- Identified and managed actual and potential non-serious Adverse Event and non-serious PQC reports to ensure safety compliance.
Insurance Claims Examiner and Processor
JM Family/Contract
Deerfield Beach
05.2016 - 12.2017
- Verified and analyzed data used in settling claims to ensure that claims were valid and that settlements were made according to company practices and procedures.
- Identified and documented overpayments, underpayments, and other irregularities for review.
- Entered payment data accurately into documentation to support claims processing.
- Prepared detailed reports for submission to processing department to facilitate timely claims resolution.
- Presented claims cases and contributed to discussions at meetings to enhance decision-making.
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ01-2019
Associate - Computer Science
Keiser College
Fort Lauderdale, FL01-2003
Skills
- Lead generation
- Closing sales
- Post-sale support
- Contact follow-up
- Market analysis
- Salesforce
- Brightree
- MS Office Applications
- Email Writing
- Relationship building
Certification
Licensed in all lines 6-20 insurance claims Examiner and Adjuster
Languages
English
Full Professional
Affiliations
- Helping with after-school physical activities and sports camps.
Accomplishments
- Consistently exceed sales targets.
Timeline
Purewick Sales representative-Remote
Beckton and Dickinson
05.2021 - 05.2026
Sales agent
Infinity Sales Group
11.2018 - 10.2020
Customer care Specialist
Conduent/Pharmaceutical Company
12.2017 - 01.2018
Insurance Claims Examiner and Processor
JM Family/Contract
05.2016 - 12.2017
Bachelor of Science - Elementary Education
Grand Canyon University
Associate - Computer Science
Keiser College