Marjorie Weinhagen
Business Manager
Mounds View,MN
Summary
Detailed Process Manager with over 20 years of experience in change management, process improvement and efficiency within retail management. Innovated new processes and positive impacted profit margins, efficiency and quality. Outgoing personality proven to win over stakeholders and successfully promote new methodologies.
Overview
23
23
years of professional experience
Work History
Benefits Process Manager
NPF Benefits
North Oaks , MN
04.2021 - 12.2021
- Evaluated impact of process change on overall operation and determined return on investment.
- Responded rapidly to market shifts to make changes to corporate processes.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Increased Sales by 20%
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Developed and maintained courteous and effective working relationships
- Resolved problems, improved operations and provided exceptional service
- Developed team communications and information for meetings.
Office Manager
Weinhagen Tire And Automotive
St. Paul, MN
04.2007 - 12.2019
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- QuickBooks proficient
Bartender, Server and Trainer
Applebee's Neighborhood Grill & Bar
Blaine, MN
05.2004 - 09.2009
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Reduced inventory losses by managing beverage inventory with [Software].
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Executive Team Leader
Target
Shoreview, MN
10.1999 - 05.2004
- Built relationships with team members to encourage willingness to address concerns and issues.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Established and modeled company's service expectations by utilizing my strong communication skills.
- Oversaw team of 150+ members including weekly scheduling and annual reviews.
- Graduated top of class in Target Business College in Thousand Oaks, CA
- Received 7 promotions in 5 years
Education
Bachelor of Arts - Business Management
College of Saint Scholastica
Duluth, MN 10.2005 - 12.2007
Skills
Staff Management
Strategic planning
Teamwork and Collaboration
Data Management
Continuous Process Improvement
Application design process
Operational leadership
Customer Relationship Management
Budgeting
Annual evaluations
Full cycle recruiting
Business requirements understanding
Candidate pipeline management
Salesforce expertise
Organizational planning knowledge
Public speaking
Assessments and qualifications
Database creation
Recruitment
Time management
Contract Negotiation
Candidate and client relations
Excel spreadsheets
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Service to others is the rent you pay for your room here on earth.
Muhammad Ali
Timeline
Benefits Process Manager
NPF Benefits
04.2021 - 12.2021
Office Manager
Weinhagen Tire And Automotive
04.2007 - 12.2019
Bachelor of Arts - Business Management
College of Saint Scholastica
10.2005 - 12.2007
Bartender, Server and Trainer
Applebee's Neighborhood Grill & Bar
05.2004 - 09.2009
Executive Team Leader
Target
10.1999 - 05.2004
Volunteering
Marjorie gives her time freely to multiple nonprofit organizations. Currently she is in her 25+ year of coaching youth athletics. Marj is very passionate about being involved in the community. Currently holding the title of Festival Chair for the Saint Paul Winter Carnival. This is a two year term and she is ramping up for the 2022 Winter Carnival. She is very proud that during the global pandemic her and her team found a way to safely continue the celebration by developing a drive through festival experience partnering with the Minnesota State Fair grounds team and Saint Paul Festival Heritage Foundation.