Marjorie Whitman

• Monitored payments due from clients and promptly contacted clients with past-due payments.
• Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
• Used judgment and initiative in handling confidential matters and requests.
• Coded and entered daily invoices with in-house accounting software.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Resolved customer inquiries promptly while maintaining positive relationships with clients.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Tracked invoices and payments to ensure the accuracy of accounts receivable and payable information.
• Identified opportunities for cost reduction and savings initiatives.
• Reviewed completed work to verify consistency, quality, and conformance.

• Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
• Communicated information to customers about product quality, value, and style.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Educated customers on special pricing opportunities and company offerings.
• Followed up on emailed or web-submitted customer inquiries within standard response times.
• Reviewed account and service histories to identify trends and resolve issues.
• Set up and updated customer accounts to facilitate smooth purchases.
• Processed customer account changes with proprietary software.
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Exceeded personal sales goals for total revenues and new accounts.
• Processed payments from customers using point of sale systems.
• Maintained accurate records of customer interactions and transactions.
• Identified potential opportunities to upsell products or services to customers.
• Developed strategies to improve customer service processes and procedures.
• Educated customers on products and services offered by the company.
• Resolved customer issues in an efficient and timely manner.
• Answered customer inquiries via telephone, email and face-to-face contact.
• Trained new employees on company policies related to customer service practices.
• Established trustful relationships with customers through effective communication skills.
• Ensured compliance with applicable laws and regulations related to customer service activities.
• Managed daily operations of the Customer Service Department.
• Provided customer service in a courteous and professional manner.
• Provided excellent customer service by responding to inquiries in a timely and efficient manner.
• Performed follow-up calls to ensure customer satisfaction with product and service delivery.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong customer relationships to encourage repeat business.
• Used approved scripts to de-escalate angry customers during telephone interactions.

Supervised production in four different departments making sure all processes were accurate and on time. made sure all reports/monies collected were processed and reviewed before they were sent to the clients we represented. Also made sure that the two customer service departments were operating accordingly making sure all incoming and outgoing phone calls were handled in a timely and professional manner.