MARJORIEA JACOBS
Atlanta,Georgia
Summary
Dedicated and results driven strategists with a proven track record of success in optimizing and streamlining processes, increasing efficiency and driving growth. Adept at growing teams through efficient communication, driving efficiency, reducing costs, and enhancing overall operational performance.
Overview
19
19
years of professional experience
Work History
Director of Operations
EDStaffing
Atlanta, GA
10.2021 - Current
- Created policies and procedures for improved workflow processes.
- Develop and implement operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Developed training programs for new employees as well as existing staff members.
- Develop and maintain client relationships to grow business and improve account retention.
- Negotiate contracts with suppliers ensuring best value pricing options were secured.
- Assess and evaluate business procedures and implement structure to improve day-to-day operations.
- Oversee the implementation of new technology solutions designed to streamline processes.
- Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Direct and coordinate budget activities to fund operations and maximize investments.
Assistant Branch Operations Manager
PeopleReady
Hapeville, GA
03.2019 - 08.2021
- Coached staff on policies, procedures and performance strategies.
- Conducted both initial and exit interviews
- Initiated marketing campaigns to promote products and services offered by the branch.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Managed various project teams ranging from 5- 50 employees
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Resolved customer complaints in a timely manner.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Created and maintained work and pay schedules for both temporary employees and customers.
Staffing Specialist
People Ready
Atlanta, GA
10.2018 - 02.2019
- Reviewed resumes and applications to determine if candidates met the required criteria for open positions.
- Ensured that all employment documents were completed accurately prior to candidate hire date.
- Administered applicant tracking system (ATS) database to input, update, and maintain candidate details.
- Conducted interviews with potential employees to assess qualifications, skills, and experience.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Managed onboarding processes for new hires including orientation programs and training sessions.
- Participated in job fairs and other recruitment events to promote the company's brand.
- Assisted in developing job descriptions and specifications for internal positions.
Platinum Sales Client Advisor
Worldpay US
Atlanta, GA
06.2013 - 06.2018
- Conducted cost analysis to determine pricing structure and rates,
- Educated clients on products and services
- Maintained a consistent customer retention rate of 90% or better over a 5 year period
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Cultivated relationships with existing customers to encourage repeat business.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Prepared presentations, proposals and sales contracts for existing and potential accounts.
Lead Generation Specialist
Worldpay US
Atlanta, GA
12.2012 - 06.2013
- Pursued new accounts through lead generation prospecting by cold calling, e-mails, social media outlet and advertising referrals.
- Created sales and marketing campaigns to drive lead generation for channel partners.
- Engaged with prospects to identify decision-makers, timelines, and product or service needs
- Developed and maintained a consistent customer pipeline
- Made use of social media sites and attended networking events to identify possible new leads
Licensed Branch Office Administrator
Edward Jones
Atlanta, GA
07.2005 - 08.2010
- Provided administrative support to the team including preparing documents, reports, presentations and correspondence.
- Prepared monthly expense reports detailing costs associated with running a branch office.
- Created reports summarizing investments held by clients, as well as their expected returns.
- Provided customer service to clients by responding to inquiries and resolving complaints.
- Assisted with the preparation of budgets, forecasts and other financial planning documents.
- Monitored investment performance for clients, providing analysis when needed.
- Analyzed data trends in order to make recommendations for process improvements or cost reductions.
Education
Some College (No Degree) - Psychology
Atlanta Christian College
Atlanta, GASome College (No Degree) - Business/Legal Studies
Strayer University
Atlanta Skills
- Budgeting and Financial Management
- Process Improvement
- Leadership Coaching and Mentoring
- Sales & Retention
- Customer Service Experience
- Contract Overview and Negotiations
- Staff Training/Development
- Strategic Planning and Execution
- Effective verbal and written communicator
References
References available upon request.
Timeline
Director of Operations
EDStaffing
10.2021 - Current
Assistant Branch Operations Manager
PeopleReady
03.2019 - 08.2021
Staffing Specialist
People Ready
10.2018 - 02.2019
Platinum Sales Client Advisor
Worldpay US
06.2013 - 06.2018
Lead Generation Specialist
Worldpay US
12.2012 - 06.2013
Licensed Branch Office Administrator
Edward Jones
07.2005 - 08.2010
Some College (No Degree) - Psychology
Atlanta Christian College
Some College (No Degree) - Business/Legal Studies
Strayer University
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