MARJORIE Y. CHERRY
Tarboro,NC
Summary
Experienced Customer Service Representative bringing over 10 years of success in exceeding financial goals as well as resolving a high volume of customer inquires , Developed exceptional collection methods and high attention to details.
Overview
17
17
years of professional experience
Work History
Senior Account Resolution Specialist 4
Wells Fargo Auto
07.2020 - Current
- Maintained up-to-date knowledge of industry trends and regulatory changes to ensure compliance in account resolution practices.
- Provided exceptional customer service, handling inquiries and resolving issues in a professional manner.
- Documented all actions performed and interactions with customers.
- Upheld strict confidentiality when dealing with sensitive client information as per company policies and regulatory guidelines.
- Assessed individual situations and developed effective and appropriate resolutions.
Data Entry Associate
Wells Fargo
10.2017 - 06.2020
- Sorted documents and maintained organized filing process.
- Reduced errors by conducting thorough quality control checks on all entered and updated data.
- Provided exceptional customer service when addressing inquiries related to entered or updated information, fostering positive relationships with clients.
- Ensured timely completion of projects by consistently meeting or exceeding established performance benchmarks.
- Adhered to strict company policies regarding security protocols, protecting valuable client information from unauthorized access.
Department Manager
Hobby Lobby
05.2011 - 03.2018
- Maintained optimal stock levels, achieved increase in sales by 10%.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Communicated with managers of other departments to maintain transparency.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Email /Chat Support Representative
Comcast Campaign
12.2006 - 03.2011
- Followed up on emailed or web-submitted customer inquiries within standard response times
- Educated customers about billing, payment processing and support policies and procedures.
- Managed over 50 customer calls per day
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
Education
High School Diploma -
Tarboro High School
Tarboro, NC05.2001
Skills
- Claims Processing
- Business Correspondence
- Payment Plan Negotiation
- Research Abilities
- Credit and Collections
- Conflict Resolution
- Communication
- Proficient In Microsoft Word and Excel
- Goal-oriented mindset
Timeline
Senior Account Resolution Specialist 4
Wells Fargo Auto
07.2020 - Current
Data Entry Associate
Wells Fargo
10.2017 - 06.2020
Department Manager
Hobby Lobby
05.2011 - 03.2018
Email /Chat Support Representative
Comcast Campaign
12.2006 - 03.2011
High School Diploma -
Tarboro High School